Kitsch

Analyst

• Keep on-time-in-full (OTIF) delivery at 92% or higher across wholesale and DTC shipments.
• Manage domestic freight and logistics costs so they stay at or below 5% of COGS.
• Respond to any carrier, forwarder, warehouse, or 3PL issue within 24 hours.
• Arrange carriers and deliveries, and keep our systems updated with real-time shipment status.
• Spot at-risk shipments early — capacity issues, customs holds, warehouse backlogs, weather — so people can act before a delivery is missed.
• Handle trade compliance paperwork (Incoterms, customs documents) for shipments with international touchpoints.
• Choose the best shipping mode — air, rail, or truck — based on cost, time, and risk.
• Keep our TMS and ERP (NetSuite) data accurate so other teams can trust it.
• Work closely with our palletization and rerouting teammate so nothing falls through the cracks.
• Help protect our OTIF standing with retail partners like Walmart and Target.

Domestic Traffic Analyst

Marketing Operations

• Be the operating backbone of the marketing team — the person who turns strategy into a system.
• Build the cadence, own the tools and the numbers, and act as a force multiplier to the marketing leader.
• Own the day-to-day of the marketing tooling (email/CRM, e-commerce, attribution, project management).
• Build and maintain dashboards and the weekly/monthly reporting rhythm.
• Own the launch calendar and cross-functional readiness across creative, e-commerce, retail, and social.
• Track the marketing budget, manage POs and key vendor/agency relationships.
• Map the workflows, find the friction, and document repeatable systems so the team scales without breaking.
• Run quarterly planning; help set, cascade, and track goals.
• Capture decisions and action items, and drive follow-through to closure.

Marketing Operations Manager

Conversion Rate Optimizer

• Drive systematic conversion rate optimization across Kitsch's digital properties through data-driven experimentation — delivering measurable revenue growth via strategic A/B testing and funnel optimization.
• Own and deliver the primary conversion metrics that drive Kitsch's digital revenue (CVR, revenue-per-visitor, AOV) through systematic testing and optimization.
• Systematically improve every stage of the customer journey, from product discovery through checkout completion (add-to-cart, cart→checkout, checkout→purchase).
• Evaluate and recommend the optimal testing tech stack, then maintain a steady cadence of high-quality, statistically rigorous A/B tests (roughly 2–4 per month), each with documented insights and next actions.
• Build and maintain a prioritized experimentation backlog using data-driven frameworks (ICE/PIE), focusing resources on the highest-impact opportunities.
• Coordinate with Design, Development, and Merchandising to keep tests shipping without delays, and document the workflow so it scales.
• Leverage quantitative analysis, session replay, heatmaps, and voice-of-customer insights to identify and validate high-potential opportunities.
• Prioritize mobile conversion, where most DTC traffic and friction lives, while protecting Core Web Vitals.
• Translate testing activity into clear business value, reporting ROI of the experimentation program to leadership.

Conversion Rate Optimization Specialist

Marketing

• Assist in planning and implementing retail marketing campaigns, including seasonal promotions, product launches, and local store events.
• Coordinate with cross-functional teams (merchandising, sales, digital marketing) to ensure cohesive brand messaging.
• Manage the production and distribution of in-store marketing materials (signage, displays, brochures, etc.).
• Liaise with external vendors, printers, and agencies to ensure the timely delivery of marketing materials.
• Track and report on marketing expenditures to ensure campaigns stay within budget.
• Work with store managers to tailor marketing initiatives to local markets.
• Assist in executing grassroots marketing efforts, including community events and partnerships.
• Monitor and analyze campaign performance, foot traffic, and sales data to measure ROI.
• Provide insights and recommendations to improve future retail marketing efforts.
• Support the integration of Digital Marketing (Email, Social Media, Paid Ads) with In-Store Promotions.
• Help manage local Social Media content and engagement for Retail locations.

Retail Marketing Manager

Compliance

• Produce a complete supply risk map of every active SKU in Haircare, Body, and Fragrance within your first 90 days
• Serve as the internal final approval authority on all artwork going to suppliers
• Own all tech transfers across Haircare, Body, and Fragrance end to end
• Conduct a full SKU documentation audit within your first 30 days
• Build and maintain an approved formula library
• Catch quality concerns at the development stage before production starts
• Own regulatory and quality compliance across Target, Ulta, Walmart, and TikTok Shop
• Conduct regular GMP, ISO, and REACH audits of manufacturers and testing facilities
• Author and maintain the SOPs that keep the regulatory and tech transfer function running
• Serve as the primary point of contact for all adverse event investigations in the Consumables portfolio
• Use AI tools to accelerate regulatory research, SOP drafting, gap analysis, and documentation review.

Domestic Traffic Analyst

Marketing Operations Manager

Conversion Rate Optimization Specialist

Retail Marketing Manager

Director of Regulatory – Tech Transfer