Kitsch

Ecommerce

• Own and manage the daily operations of the Kitsch Shopify store, including site updates, product launches, and on-site merchandising.
• Oversee both front-end experience and back-end operations to ensure a seamless, high-performing storefront at all times.
• Partner with developers and agencies to manage site integrations, technical updates, and platform enhancements.
• Ensure flawless on-site execution of all promotional campaigns, launches, and seasonal moments.
• Lead the CRO roadmap with a focus on improving conversion rate, AOV, and checkout funnel efficiency.
• Design, execute, and analyze A/B tests across key site pages to continuously improve the customer journey.
• Identify and address UX/UI friction points that impact site performance and purchase behavior.
• Own the promotional and campaign calendar, ensuring every initiative is executed with precision and aligned to revenue goals.
• Collaborate with Marketing, Creative, and Development teams to align eCommerce strategy with broader business goals.
• Act as the central point of contact for all site-related requests across departments, triaging and prioritizing effectively.
• Lead and mentor the eCommerce team, setting clear expectations, priorities, and performance standards.

Director of eCommerce

Social Media Manager

• Own day-to-day content creation and publishing across TikTok and Instagram.
• Appear on camera regularly.
• Develop and execute a content calendar.
• Collaborate with the Brand team.
• Own and grow KITSCH's community presence across Instagram, TikTok.
• Monitor and engage with the KITSCH community across platforms.
• Track and report on community performance metrics.

Compliance

• Monitor and maintain compliance with all Amazon US product listing policies.
• Own the relationship with Amazon compliance teams and manage any listing suppression.
• Ensure all product detail pages, A+ content, and advertising copy meet Amazon guidelines and FTC requirements.
• Track changes to Amazon Terms of Service.
• Lead compliance for all international Amazon marketplaces (UK, EU, CA, JP, AU, MX).
• Manage country-specific labeling and packaging requirements.
• Develop and maintain a master labeling matrix by SKU and marketplace.

Compliance Specialist

Sales

• Assist the account manager in managing day-to-day communication with grocery and specialty accounts
• Help prepare and follow up on purchase orders, confirmations, and shipment tracking
• Support the account manager in resolving client issues or escalations in a timely manner
• Pull and organize weekly/monthly sales reports
• Track sell-through, scan data, and inventory levels to identify opportunities or risks
• Assist in preparing presentations, line sheets, and sell-in materials for buyer meetings
• Monitor account performance against targets and flag variances to the account manager
• Support the account manager in building and updating sales forecasts based on scan data and account feedback
• Coordinate new item setup forms (NIFs) and ensure all required information is submitted accurately and on time
• Track product assortment changes, planogram updates, and new launches by account
• Assist with competitive analysis and market research to identify product gaps and trends within the grocery and specialty channel
• Track promotional calendars, deal submissions, and ad commitments by account
• Monitor promotional performance and report results to the account manager
• Coordinate with warehouse on special handling requirements, case vs. eaches fulfillment, and order priorities per account
• Assist in managing chargeback processing, credits, and returns in coordination with finance
• Liaise with internal teams including logistics, marketing, finance, and operations to ensure smooth order execution
• Support onboarding of new accounts by gathering required vendor setup documentation
• Maintain and manage vendor portals
• Manage and organize internal trackers, calendars, and meeting notes
• Assist in preparing for sales meetings, and buyer presentations
• Perform additional related duties as required

Director of eCommerce

Social Media Manager

Compliance Specialist

Sales Coordinator