KION Group

Engineer

• Completes the commissioning of complex systems that integrate hardware and software
• Completes the design of schematics and control panels
• Completes recommendations for ideas related to productivity improvement, cost reduction and improvement in customer satisfaction
• Performs complex technical interchange and knowledge transfer for both processes and application of products to system design
• Performs full range of standard work for the professional field
• Identifies and resolves more complex problems and applies problem-solving skills in order to deal with most situations

Electrical Controls Engineer

Project Manager

• Partner closely with the Contract Manager and project team
• Ensure tasks are completed on time and budget
• Manage customer communication and documentation
• Conduct project assessments and prepare close-out reports
• Ensure smooth project handover to Customer Service

Senior Project Manager

Customer Success Manager

• Define, implement, and continuously refine the approach and workflows for Customer Success within the new team.
• Ensure alignment with LSS and Dematic's overarching company goals.
• Own the responsibility for customer success and happiness.
• Ensure measurable value comes from Dematic solutions.
• Serve as the primary advocate and internal voice of the customer.
• Proactively lead all aspects of the full customer lifecycle and guide its progress.
• Ensure smooth flows across the new unit projects, business, and LSS.
• Take complete responsibility throughout implementation, launch, and ongoing operations.
• Guarantee customers grasp and successfully implement Dematic services and solutions.
• This includes explaining service benefits, supervising usage and adoption trends, and advising customers on how to improve performance and reduce operational issues.
• Collaborate with customers to clearly explain the value proposition and openly show the total cost of ownership of Dematic solutions.
• Build and implement plans for recognizing and providing ongoing improvement opportunities after launch.
• Build defined interaction checkpoints (e.g., pre-go-live, 60 days, 6 months, 1 year) to suggest optimization and improvement services, applying insights.
• Actively listen to customer feedback, understand their evolving needs, and foster their requirements internally to influence product roadmaps, service offerings, and sales strategies.
• Establish and lead robust internal feedback loops from customers to sales and product teams.
• Serve as a vital connection for selling. Influence sellers by providing deep customer context and demonstrating value.
• Work collaboratively with Account Managers (AMs) to alleviate their burden from project management tasks, allowing them to focus on strategic account growth.
• Coordinate essential metrics including service usage, adoption rates, parts consumption (e.g., support tickets, warranty claims, training usage, parts orders), and operational performance.
• Apply this data to provide actionable insights to customers and internal collaborators.

Customer Success Leader

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• Lead the design of semi-complex/complex systems that integrate hardware and software
• Complete schematics and control panel designs
• Perform standard professional work, and support material specification
• Collaborate with other divisions within Dematic and external third-party vendors to plan and execute projects
• Perform site-audits at initiation of project to gather site information and confirm scope

Senior Electrical Controls Engineer

Learning and Development

• Delivering training programs covering operations, mechanical maintenance, controls maintenance, specific equipment, software, and customer solutions.
• Understanding and effectively communicating how the Dematic’s custom solutions integrate into the operation of material handling systems.
• Adapting quickly to changing curriculum and equipment requirements.
• Act as a subject matter expert contributing to the creation of student guides and training materials for traditional delivery platforms and fully digital deliveries.
• Take on greater responsibilities as company and equipment knowledge grows.

Technical Training Specialist

• Complete the commissioning of sophisticated systems that integrate hardware and software.
• Design schematics and control panels.
• Recommend strategies for efficiency optimization, cost cutting, and elevated customer happiness.
• Perform complex technical interchange and knowledge transfer for both processes and application of products to system design.
• Carry out a full range of standard work for the professional field.
• Identify and resolve more complex problems, applying problem-solving skills to handle most situations.

Electrical Controls Project Engineer

Data Analyst

• Support ERP migration by developing tools to translate project cost estimates from our legacy WBS (Work Breakdown Structure) to the new system.
• Update model-based product costing by refreshing material cost data used in statistical linear regression models.
• Build function-based statistical cost models to support estimating across a wide range of solution types.
• Collaborate internationally with multi-functional teams to improve data integrity and reliability throughout our quoting platforms.
• Support the Product Costing team with their annual Cost Book refresh efforts.
• Establish a function-based Cost Book utilizing statistical material and project costs.
• Support the growth and development of junior data analysts.

Senior Data Analyst

Systems Engineer

• Coordinate and manage the design and integration of AMR equipment within material handling systems
• Configure AMR fleet management software and lead hardware and software commissioning at customer sites
• Define mid- and high-level AMR system behaviors to ensure optimal system performance
• Drive equipment build and acceptance testing activities, ensuring compliance with specifications
• Establish, document, and maintain baseline system performance and capabilities
• Act as a primary technical point of contact for customers during on-site implementation
• Support customer transition to live operations and contribute to on-site user training programs
• Collaborate with internal teams and Customer Service to support issue resolution

AMR Systems Engineer

Solutions Engineer

• Install and configure the Kion platform within AWS, Azure, and Google Cloud environments.
• Support both evaluation and production deployments and troubleshoot environment, network, and configuration issues during onboarding and evaluation.
• Assist in building and maintaining custom demos, proof-of-concepts, and automation workflows.
• Collaborate with Product and Engineering to surface customer feedback and recommend technical improvements.
• Contribute to documentation, process improvements, and internal knowledge bases for installations and troubleshooting.
• Partner with Solutions Engineers to validate technical success criteria and remove blockers during evaluations.

Solutions Architect

Field Engineer

• Lead and coach a team of engineering leaders and principal engineers, encouraging a culture of inclusion and collaboration to deliver on goals
• Drive the engineering team to deliver project scope by conducting site audits, designing, validating, ordering and then commissioning and testing
• Ensure adherence to schedule, budget, and quality
• Act as a primary point of escalation for project-related issues, ensuring swift resolution
• Identify new business opportunities and direct sustaining engineering projects
• Develop and manage departmental budgets and business plans
• Troubleshoot and resolve complex challenges, recommending procedural changes as needed
• Provide leadership on strategic business planning and continuous improvement initiatives

Senior Director, Customer Service Engineering

• Translate project contractual technical requirements into deliverables and tasks for engineering teams (design/layout, emulation, order entry, drawings, commissioning).
• Identify required resources across engineering teams and external suppliers; assign and monitor tasks across the project team.
• Ensure all deliverables and solutions meet quality standards, processes, and established engineering practices.
• Proactively identify and resolve issues impacting engineering tasks to prevent project delays.
• Monitor and manage project/team performance to ensure KPIs are achieved.
• Deliver assigned work packages on time and within budget, as defined by the Project Manager.
• Act as the main point of contact for project management, Mechanical Engineering, mechanical and electrical installation, procurement, and manufacturing regarding engineering deliverables.
• Collaborate with ME/CE Leads to ensure third-party specifications and resale component requirements are accurate and complete.
• Partner with the SIM to provide input on project schedules, resource estimates, and standard design adoption.
• Align with line managers regarding availability, performance, and development of engineering resources.
• Track engineering progress against schedule; report updates with ME/CE Leads and SAE.
• Prepare project status reports, financial forecasts, and schedule updates.
• Support project risk management by documenting, escalating, and mitigating risks; prepare PSR/PVRs as needed.
• Lead technical reviews and conduct post-mortems with project managers to drive continuous improvement.

Senior Controls Engineer

• Translate project contractual technical requirements into deliverables and tasks for engineering teams (design/layout, emulation, order entry, drawings, commissioning)
• Ensure all deliverables and solutions meet quality standards, processes, and established engineering practices
• Proactively identify and resolve issues impacting engineering tasks to prevent project delays
• Monitor and manage project team performance to ensure KPIs are achieved
• Deliver assigned work packages on time and within budget, as defined by the Project Manager
• Act as the main point of contact for project management, Mechanical Engineering, mechanical and electrical installation, procurement, and manufacturing regarding engineering deliverables
• Collaborate with ME and other CE Leads to ensure third-party specifications and resale component requirements are accurate and complete
• Track engineering progress against schedule; report updates with ME/CE Leads
• Prepare project status reports, financial forecasts, and schedule updates
• Support project risk management by documenting, escalating, and mitigating risks
• Lead technical reviews and conduct post-mortems with project managers to drive continuous improvement
• Completes the design of schematics and control panels
• Completes the commissioning of complex systems that integrate hardware and software
• Completes recommendations for ideas related to productivity improvement, cost reduction and improvement in customer satisfaction
• Must be open to travel up to 50% to customer locations in the USA

Professional Controls Engineer

• Translate the project contractual technical requirements into deliverables and tasks for the engineering teams (including design/layout, emulation, order entry, drawings, and commissioning)
• Identify needed resources across engineering teams and with external suppliers and assign tasks across the project team.
• Ensure a high degree of quality of output for all deliverables and the entire solution via alignment to established standards for processes, engineering quality, and standard work.
• Identify and resolve issues that affect engineering tasks to avoid negative impact on the project.
• Monitor and manage project/team performance and ensure KPIs are met.
• Deliver the work package assigned by the Project Manager on time and within budget.
• Act as the main point of contact for project management, installation, procurement, external suppliers, manufacturing, etc. regarding all engineering deliverables.
• Ensure completion of all necessary specifications for third-party components, resale, etc. are accurate and complete; collaborating closely with ME/CE Leads as needed to ensure completion.
• Together with the SIM, provide Solutions Development input on project schedule and engineering resource estimates and availability and influence the use of standard designs.
• Align with line managers about performance, skill set, and availability of project engineering resources.
• Track engineering progress and ensuring project is pacing to schedule; align with ME/CE Leads and SAE as needed to report progress.
• Crafting project status reports, financial forecast, and schedule updates
• Support the project manager in risk management and risk mitigation actions by documenting, escalating, and managing project risk, preparing PSR / PVRs
• Lead technical reviews and conduct post-mortem with PM to feed continuous improvement.

Controls Project Engineer

Business Operations

• You are responsible for designing and continuously developing global end-to-end process standards in the Supply to Product area with a focus on SAP S/4HANA.
• You translate functional requirements from production, planning and logistics into systemically sound, SAP-capable processes and prepare them for integration into S/4 templates.
• In close collaboration with Global Process Owners, you align standards, provide professional recommendations and ensure that processes are consistently documented, tested and implementable.
• A significant part of your role is international stakeholder management, particularly balancing global standardization with local requirements.
• Additionally, you contribute to digitization and development initiatives in the production environment.

Electrical Controls Engineer

Senior Project Manager

Customer Success Leader

Electrical Controls Engineer

Senior Electrical Controls Engineer

Technical Training Specialist

Electrical Controls Project Engineer

Senior Data Analyst

AMR Systems Engineer

Solutions Architect

Senior Director, Customer Service Engineering

Senior Controls Engineer

Professional Controls Engineer

Controls Project Engineer

Global Business Process Manager – Supply to Product