KION Group

Project Manager

• Managing the overall teams and project items for automation projects
• Develop and manage multiple concurrent project plan schedules while monitoring projects daily to track progress against the work plan schedules
• Interfaces with the customer as a primary point of contact on projects
• Identify and Manage Scope, Time, Risk, and Stakeholders to ensure successful delivery
• Routinely communicate project status, resource utilization, and high-level project schedule to executive management and related project team members
• Responsible for monitoring and maintaining the financial performance of the project
• Align cross-functional business and technical teams to help ensure alignment of goals and to help resolve conflicting priorities
• Proactively remove obstacles to drive momentum and progress, identify gaps in communication or schedule, provide support to teams balancing competing priorities and drive results
• Align, monitor, and drive to closure project milestones and technical deliverables
• Ensuring that Dematic leadership has a comprehensive understanding of projects, timelines, dependencies, etc.
• Holding regular status meetings and documenting project status
• Completing and submitting internal and external status reports
• Seeking out, implementing, and documenting problem resolutions
• Identifying and implementing process improvements
• Following up on open issues and action items to ensure they are resolved

Project Manager – Mobile Automation

Manager

• To manage the warranty of BS New Projects in the Spain and Italy area.
• Ensure that customers are provided with the highest levels of service in regards to the warranties on products and services.
• Provide customer service, managing and tracking warranties, monitoring and evaluating warranty claims, and working with suppliers and vendors to resolve customer warranty issues.
• Work with management to develop and implement strategies for improving customer service in regards to warranties.

Warranty Manager

Engineer

• As a Simulation Engineer working in Dematic's Solution & Delivery Optimization organization, the individual will be responsible for designing and developing accurate and valid computer-based high-fidelity models of standardized material-handling systems.
• In addition, the Simulation Engineer will conduct experiments using said simulation models to develop, test and produce recommendations on control strategies for the simulated technologies.
• This business-critical role is crucial in solution standardization and enables the following: Fast and lean preparation of competitive offers; Efficient project execution; Volume effects on equipment used; General risk reduction for projects.
• The individual will be part of the Simulation Team part of the Solution Design group currently situated within Dematic’s Solution Delivery & Optimization organization.

Simulation Engineer

Administration

• Review and validate service contracts, including structure, billing, dates, and system linkage.
• Coordinate intercompany contract requirements with global teams and renewal groups.
• Ensure contracts are properly created, activated, and governed in SAP S/4HANA.
• Manage third-party vendor contract alignment and support service order creation when needed.
• Ensure warranties are correctly linked to Functional Locations and applied in service processes.
• Review warranty-related service orders for eligibility and cost accuracy.
• Align warranty coverage with service delivery methods and support reassignment decisions when required.
• Determine if cost is accurately charged to the warranty and proper functional location.
• Utilize Service Cloud (C4) and SAP S/4HANA to manage service tickets, contracts, service orders, and cost postings.
• Monitor and apply financial controls such as stop-order criteria.
• Support monthly financial activities, including cost settlement, forecasting, and variance analysis.
• Ensure contracts and service orders are properly closed, with all costs settled in SAP S/4HANA.
• Coordinate with Finance for accurate contract completion and reporting.

SAP Service Contract Administrator

Account Manager

• Build and grow pipeline for Flexible Automation solutions across new and existing customers.
• Lead complex customer sales cycles from discovery through business case, solution alignment, commercial negotiation, and close.
• Position Dematic’s Flexible Automation portfolio, including AMRs, AGVs, robotic cells, and software-enabled automation.
• Help customers understand commercial models that include recurring software and automation-as-a-service value.
• Develop ROI-driven proposals tied to labor, throughput, storage density, scalability, uptime, and operational flexibility.
• Partner closely with regional account teams to shape solutions and move deals forward.
• Engage operations, supply chain, logistics, IT, finance, and executive stakeholders across customer organizations.
• Identify opportunities that start with Flexible Automation and expand into the broader Dematic portfolio.

Account Manager – Flexible Automation

Customer Success Manager

• Proactively manage end-to-end customer lifecycle plans for assigned accounts.
• Provide full ownership during implementation, launch, and ongoing operations.
• Improve customer outcomes from Dematic products and services.
• Track, measure and report on important data that provide a comprehensive view of customer outcomes including customer happiness, solution adoption and long-term value.
• Proactively reduce customer concerns through early issue identification and coordination with sales, execution and services organizations.
• Build strong relationships with key customer contacts via regular check-ins, touch point meetings and business reviews.
• Serve as the primary advocate and internal representative of the customer.
• Identify, track, and communicate expansion and upsell/cross sell opportunities of our offerings and solutions with the Sales team.
• Establish strong internal feedback loops from customers to relevant internal collaborators.
• Maintain accurate and up-to-date customer contact information for effective notifications.
• Coordinate the regular review and communication of technical and product bulletins to relevant customer contacts.
• Ensure regular documentation and update of the installed data and relevant customer-specific information to maintain a comprehensive and current knowledge base.

Senior Customer Success Manager

Sales

• Identify and target new business opportunities through outbound prospecting, networking, and inbound leads.
• Research and engage with potential customers to understand their business challenges and how our SaaS solutions can address them.
• Develop and execute a strategic sales plan to meet and exceed revenue targets.
• Deliver compelling product demonstrations and presentations to prospective clients.
• Effectively manage and advance leads through the sales pipeline using CRM tools.
• Act as a trusted advisor to customers, offering insights and recommendations to maximize the value of the SaaS solution.
• Build and maintain strong, long-term relationships with clients by providing excellent customer service and support.
• Develop proposals, negotiate contract terms, and close deals.
• Work closely with the legal and finance teams to ensure smooth contract execution.
• Stay current on industry trends, competitor offerings, and customer feedback to refine sales strategies.
• Work with the product team to define offerings and solution strategy to generate value for customers.
• Provide customer insights to the product team to support product development and improvements.

CMMS Sales Specialist

Support Engineer

• Provides analytical and operational support to the technical service team
• Assists with issue resolution and ensures accurate documentation
• Analyzes and optimizes the utilization of methods, tools or systems
• Plans recurring processes and solves immediate issues
• Supports frontline teams in troubleshooting basic technical problems
• Creates and maintains knowledge base articles and troubleshooting guides
• Participates in process improvement initiatives using Lean or Six Sigma principles

Technical Support Associate

• Deliver assigned work packages on time and within budget
• Ensure all deliverables and solutions meet quality standards
• Interpret design input requirements to produce semi-complex system designs
• Select and place electrical and controls components for conveyor systems
• Develop electrical layouts and schematic drawings using CAD tools
• Perform power drop, cable length, and other engineering calculations
• Design industrial networks in accordance with Dematic guidelines
• Design semi-complex conveyor control software using tools such as AB Logix Designer
• Create configuration and parameter files for Embedded Conveyor Controllers
• Document findings and results in alignment with Dematic standards

Electrical Controls Engineer

Business Development Rep

• Proactive Outbound Lead Generation
• Develop Target Account Growth and Penetration Strategies
• Optimize Inbound Lead Quality
• Cultivate Relationships with Key Decision Makers
• Prioritized Pipeline Growth
• Act as conduit for Voice of Internal Customer (VOIC) from Sales to Marketing
• Identify and address challenges to improve Sales efficiency
• Research target accounts’ business issues and goals
• Provide actionable data and intelligence

Business Development Representative

Cloud Engineer

• Develop, operate, and continuously improve the KION Azure Cloud Environment to guarantee system availability and keep services running.
• Assist in configuring and troubleshooting Azure Compute instances, Azure Backup, Azure Storage Monitor, Snapshot, Azure Storage, VNet, Load Balancers, and RBAC.
• Manage the cost and spend of cloud resources utilizing both Microsoft and third-party tools.
• Create and update scripts utilizing PowerShell and Terraform.
• Monitor and analyze occurring failures (IT services, server, container etc.) in depth and solve them.
• Support product teams with knowledge of cloud services.
• Act proactively by self-initiated projects and ensure efficiency.
• Administer and provide upgrades to systems (Windows and Linux servers).
• Develop technical skills in Google Cloud Platform to be the Subject Matter Expert in Azure and Google Cloud Platform long-term.
• Tackle demanding projects on a time-sensitive schedule.
• Configure VM for optimum cost, performance, and security.
• Define change control parameters for cloud resources.
• Monitor customer requests.
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• Model our Values of Integrity, Collaboration, Courage, and Excellence.

Senior Cloud Engineer – Azure

Analyst

• Support financial management of cost centers across Project Management, Installation, Engineering, and other operational functions
• Partner with team leaders to assess and manage performance, identify risks/opportunities, and support cost efficiency initiatives
• Assist in the budgeting, forecasting, and long-range planning processes
• Perform variance analysis and provide insights to explain drivers of performance
• Support cost control efforts, including analyzing and maintaining spend, and highlighting deviations
• Assist with monthly close activities, including accruals, reclasses, and variance explanations
• Build and maintain management reporting and dashboards
• Support continuous improvement in financial processes and reporting
• Perform ad hoc analysis to support operational and finance leadership

Cost Center Analyst

• Manages the solutions proposed to customers.
• Includes management of all pre-contract deliverables performed by the internal team from initial meetings through firm quote within the set deadline and budget framework in compliance with the offer process.
• Identifies Applicability of Dematic Standard Sub Systems in earliest stage of pre-qualification sales cycle (assure solutions are data driven).
• Owns proposal plan and communication of initial deliverable dates and subsequent changes to it.
• Acts as the main contact for assigned Sales Region Director and Account Managers during all stages of the sales cycle.
• Supports the Solution Consultant who will lead customer engagements during planning phase.
• Maintains thorough understanding of the customer’s requirements (technical and commercial) to function as the voice of the customer internally.
• Coordinates Initial Qualification, triage of needs, and feasibility checks (initial review of customer RFP and customer specification docs).
• Prepares and coordinates customer workshops in cooperation with Sales and other internal departments.
• Partners with Solution Development Managers to assign necessary resources to project, including Consultants, Solution Concept Developers, Engineers, and Software Consultants.
• Identify resource issues to Solution Development Executive Leadership for resolution.
• Supports the Account Manager in Winning Strategy and High-Vis Meetings.
• Trusts and relies on team members to be the subject matter experts for project work.
• Coordinates with Sales to define the definition of deliverables in the Solution Request and delivery dates.
• Ensures timely and clear handovers through quality gates such as concept, tech and pricing reviews and project turnovers.
• Secures approval for deviations to processes and policies (as needed).
• Coordinates with Project Management on Clarifications and Change Orders during Project Kickoff Period, including ORA’s.
• Attends Project Close-Out/Lessons Learned Meeting.

Project Manager – Mobile Automation

Warranty Manager

Simulation Engineer

SAP Service Contract Administrator

Account Manager – Flexible Automation

Senior Customer Success Manager

CMMS Sales Specialist

Technical Support Associate

Electrical Controls Engineer

Senior Customer Success Manager

Business Development Representative

Senior Cloud Engineer – Azure

Senior Cloud Engineer – Azure

Cost Center Analyst

Senior Solution Project Manager