Support Engineer

• Provide informative and accurate after sale service support and technical advice to the dealer network, by telephone, correspondence, and site visits regarding the proper operation, maintenance, troubleshooting and repair of industrial material handling equipment
• Answer and return phone calls, emails, and other requests for information
• Perform diagnostic tests in the field and via remote access, analyze data and direct repair steps
• Accurately document and record support requests and directions given in designated information systems
• Provide technical support to internal groups, e.g. engineering, warranty, technical publications, regional product support managers
• Assist the service technical training team in development of on-line and classroom training courses
• Occasional travel to resolve technical issues

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