Vice President, Services, Lifestyle Solutions – Services
KION Group
full-time
Posted on:
Location Type: Office
Location: Grand Rapids • Missouri • United States
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Salary
💰 $200,000 - $300,000 per year
Job Level
About the role
- Develop strategy, operational plans and capabilities to deliver on site Maintenance and Engineering Services at customer sites with complex automation systems including Dematic and third-party software, controls and mechatronics.
- Develop strategies to leverage technologies and predictive analytics to improve customer operations and drive margin opportunities.
- Develop strategy, operational plans and capabilities to deliver 24X7 / 365 days per week Technical Support and Engineering Services for all live customer sites with complex automation systems including Dematic and third-party software, controls and mechatronics.
- Develop strategy, operational plans and capabilities to deliver Training and Operational Consulting for new and existing customer systems.
- Build operational consultative and engineering capability to expand consulting services to enable customer readiness for complex automation systems including start up services.
- Develop strategy, operational plans and capabilities to build Engineering and Field Services business.
- Transform from current Field Services to Engineering and Field Services expanding ongoing programs of work for Software and Controls.
- Develop strategy, operational plans and capabilities to build Digital Services including Managed Services, and Control Tower implementations.
- Develop budgets and financial strategies to grow each of the five business segments and manage the respective P&L’s to ensure revenue and margin targets are delivered for each business segment.
- Act as Executive escalation point for all customers’ live sites maintaining relationships and satisfaction levels, improving Customers’ overall operations
- Develop an exceptional leadership team and organization culture for the LSS Operations group that mentors, develops and guides the organization to achieve Customer Success and Financial performance
- Partner with commercial team to Develop and drive new offerings to increase revenue.
- Partner with Global Product Management, Regional SD & R&D and Quality to ensure strong feedback loop on Dematic Products and Solutions to ensure future products and solutions account for learnings from live customer sites.
- Act as the Dematic trusted advisor, both internally and externally, to ensure targets and profitability goals are met.
Requirements
- Bachelor’s degree. Masters/MBA preferred.
- 15+ years of logistics and automation experience, with 7+ years of direct applicable experience at an executive level including software and engineering
- Proven experience delivering large scale, enterprise, mission critical solutions
- Knowledge of strategic support and generating profitable business while growing lasting relationships with complex customer base.
- Excellent communication and influencing skills at all levels both internal and external and competence in making timely, effective, principles-based decisions.
- Demonstrated ability to build credibility and confidence with a wide variety of leaders including internal stakeholders, customers and vendors and be seen as a trusted advisor.
- Ability to effectively create a collaborative, team oriented environment including mentoring and motivating team members to be accountable for results.
- Demonstrated ability to innovate and create strategies that significantly improve practices that enable the organization to achieve business and technical results.
Benefits
- Career Development
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
automation systemspredictive analyticstechnical supportengineering servicesoperational consultingbudget managementP&L managementsoftware solutionscontrolsmechatronics
Soft Skills
leadershipcommunicationinfluencingcollaborationmentoringmotivatingcredibilitytrust advisordecision makinginnovation
Certifications
Bachelor's degreeMaster's degreeMBA