Kingstone Insurance Company

Operations

• Contribute to development and execution of Claims strategic and tactical initiatives
• Lead continuous improvement efforts with a focus on leveraging existing technology and identifying new capabilities to support Claims results
• Represent claims with internal and external stakeholders as needed
• Facilitate and support the Quality Assurance process across Property, Casualty, and Auto Claims
• Champion and strengthen Kingstone’s Core Values in words and actions
• Demonstrate a passion for delivering outstanding service to Kingstone customers through claims excellence, continuous improvement, and service
• Create and promote an engaging and positive work environment where all employees feel empowered, accountable, and valued
• Foster a culture of teamwork and accountability within Claims and across Kingstone Insurance
• Serve as the Subject Matter Expert for Claims technology capabilities including Snapsheet Claims platform
• Be responsible for all aspects of talent management within their area of responsibility including selection/hiring, retention, and performance management
• Adhere to and promote company policies on reserving, compliance, cybersecurity, and other business critical procedures
• Lead Claims SOX and State Compliance programs and procedures, works collaboratively with Internal Audit
• Leverage data to understand trends, solve problems, and build effective plans for continuous improvement

Claims Operations Manager – Homeowners