KingMakers

Product Manager

• **What You Will Be Doing: ****
• - Responsible Gaming responsibilities
• - Develop and maintain the Responsible Gaming product strategy, ensuring it aligns with business goals, regional regulations, and best-in-class player protection principles.
• - Own the lifecycle of RG features (e.g., self-exclusion, session restrictions, reality checks, deposit limits) from ideation through launch and optimization.
• - Ensure all RG journeys are intuitive, supportive, and minimize friction—balancing regulatory obligations with customer experience.
• - Collaborate with risk, Customer Support, and Data teams to monitor and enhance proactive harm-prevention mechanisms while understanding business impact.
• - Compliance responsibilities
• - Interpret regulatory requirements across Nigeria, South Africa, and Zambia to create clear, scalable product solutions (KYC, AML, withdrawals, data protection, limits, age verification).
• - Partner closely with Compliance and Legal teams to anticipate regulatory changes and proactively adapt the product to remain compliant ahead of deadlines.
• - Define, maintain, and prioritise the product roadmap, balancing customer impact, regulatory urgency, and business value.
• - Design simple, customer-friendly workflows that reduce drop-off and operational load, especially around identity verification, limits, and responsible play tasks. **

Product Manager – Responsible Gaming, Compliance

Account Manager

• Own the VIP Experience: You will be the trusted point of contact for our most valued players, ensuring that every interaction is personalized, seamless, and adds real value.
• Drive Retention & Engagement: Monitor VIP activity, spot trends before anyone else, and proactively create strategies to increase loyalty.
• Be the Voice of the VIP: Advocate for your players internally, collaborating with KYC, Payments, Marketing, Customer Service, and CRM teams to optimize their journey.
• Turn Insights into Action: Use data-driven decision-making to improve engagement, refine offers, and maximize the player lifecycle.
• Create Exclusive VIP Experiences: From tailored promotions to premium in-person events, ensure that VIPs feel like they are part of something exceptional.
• Take Full Ownership: If there’s a problem, you don’t just report it—you solve it.
• Ensure Responsible & Ethical Engagement: Work closely with Responsible Gaming, AML, and Compliance teams to manage VIP relationships sustainably.

Senior VIP Account Manager

People Operations

• Act as first point of contact for employees in Spain and global functions.
• Ensure decisions are fair, compliant, and aligned with Spanish labour law and company standards.
• Manage employee relations cases with discretion and consistency.
• Keep policies and documentation current across all jurisdictions in your scope.
• Own the full employee lifecycle for Spain: onboarding, payroll, benefits, probation, and offboarding.
• Partner with Finance to ensure accuracy and compliance in payroll.
• Drive performance management cycles (reviews, PDPs, PIPs).
• Leverage AI and HR systems to streamline processes and reporting.
• Build strong, trusted relationships with stakeholders in Tech, Marketing, and Finance across Spain, London, South Africa, and Nigeria.
• Partner with managers to provide day-to-day people advisory, helping them handle employee queries, performance issues, and team dynamics.
• Influence with credibility and ensure alignment between local People practices and global business needs.
• Act as a culture champion, embedding our CROWNS values across Spain and your assigned functions.
• Drive engagement initiatives and team-building activities that support collaboration and employee well-being.
• Partner with managers to identify engagement opportunities and implement practical solutions.
• Support change management and organisational development projects to improve employee experience and retention.
• Work closely with People Partners in other hubs to ensure consistency, share best practices, and deliver global initiatives locally.
• Contribute to projects that improve HR systems, processes, and employee experience.
• Use intermediate to advanced AI tools to optimise People operations, reporting, and employee query management.

People Partner

DevOps Engineer

• Prioritization & Planning: Work with business stakeholders and technical leads to align priorities between business-as-usual activities and strategic technical initiatives.
• Team Organization: Facilitate sprint planning, backlog management, and delivery tracking, ensuring the team remains focused and efficient.
• Communication & Visibility: Act as the main point of contact between DevOps and other departments, clearly articulating priorities, progress, and challenges.
• Delivery Management: Ensure smooth execution of projects, keeping an eye on timelines, risks, and dependencies.
• Support Incident Response: Help coordinate communication and escalation during critical incidents (with technical leads owning the resolution).
• Promote Best Practices: Champion agile/DevOps ways of working, helping the team continuously improve collaboration and delivery processes.
• Leadership Growth: Develop natural leadership skills with the view of progressing into a formal management role.

Product Manager – Responsible Gaming, Compliance

Senior VIP Account Manager

People Partner

DevOps Delivery Manager