Oversee KCRHA’s facilities operations and technology infrastructure.
Support the Manager in ensuring the reliability of our IT systems, security and efficiency while aligning technology solutions with business goals.
Support IT, equipment and supply inventory as well as other operational responsibilities to provide support and customer service to KCRHA employees.
Assist in all IT related tasks as instructed by the Manager of IT.
Maintain a high level of understanding in overall KCRHA system operations, and information technology including but not limited to Microsoft 365, Azure AD, Adobe Acrobat, Smartsheet, and Halo ITSM.
Ensure that high quality services and communication are delivered, and best practices are continuously integrated into the Authority’s day-to-day functions.
Set up, configure, and maintain computers, laptops, mobile phones, and other IT hardware and ensure end-user devices and systems are operational.
Oversee and support ongoing tracking of office equipment setup, workspace planning, distribution, maintenance and inventory tracking across the Authority.
Manage Business Operations contracts for equipment, licenses, and software as well as their renewals.
Proactively identify the latest trends and best practices as it relates to organizational operations, and information technology to enhance the Authority’s day-to-day operations by detecting needs for updates, configurations or new systems and equipment.

Requirements

Fluency in equity and racial justice concepts and language, understanding their privilege and power, and can bring equity impact analysis to life in the context of their tasks.
4+ years of related work experience in a similar role.
Comfortable with ambiguity, flexible and adaptable.
Strong organization, written and oral communications.
Proficiency in supporting Windows, macOS, and iOS software and devices.
Possesses working knowledge of Azure and Microsoft Admin Portals (Teams, SharePoint, Exchange, Defender/Security, and Intune).
Experience with government and community stakeholders in King County.
Valid Washington State Driver's License.
Ability to travel up to 10%, in state and out-of-state.
Superior oral and written communication skills.
Exceptional planning, organizing, and prioritizing skills in order to manage a diverse workload, multiple demands, and deadline sensitive projects.
Project management experience a plus.
A track record of success in day-to-day operations and stakeholder engagement.
High level of customer service orientation and attention to detail.
Ability to provide and accept feedback.
Must be able to lift up to 30 pounds at times.

Benefits

Medical, dental, and vision coverage.
Group Term Life, Additional Employee + Dependent Life and Long-Term Disability (LTD) coverage.
Pension and Deferred Compensations Plan for eligible employees.
Unlimited vacation, 96 hours of paid sick and safe leave, 12 official holidays, and 2 personal holidays.
Pre-tax savings for eligible medical and dependent care expenses.
Confidential support for personal and work-related challenges.
Subsidized ORCA card.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT systems reliabilityequipment inventory managementcustomer servicecomputer setup and maintenanceWindows supportmacOS supportiOS supportproject managementAzure knowledgeMicrosoft Admin Portals

Soft Skills

organizationwritten communicationoral communicationflexibilityadaptabilityplanningprioritizingcustomer service orientationattention to detailfeedback acceptance

Certifications

Valid Washington State Driver's License