Kinetic

Support Engineer

• Design, develop, and maintain integrations, imports and exports.
• Write clear specifications for Integration work for mutual sign off.
• Collaborate with customers and internal teams to understand integration requirements and deliver scalable solutions.
• Contribute to the evolution of the integration strategy and tooling.
• Provide 3rd line support for complex issues, including root cause analysis, performance tuning, and bug fixing.
• Triage and escalate issues to the development team where appropriate.
• Document integration processes and support resolutions to build internal knowledge.
• Support the onboarding of new clients and the rollout of new features.
• Work closely with customers and internal teams to ensure platform integrates with student records, finance, and access control systems and performs reliably.

Integration and Support Developer

• For over 25 years, Kinetic has been a trusted expert in streamlining student accommodation, event management, and conferencing.
• We help institutions create connected ecosystems where systems work in harmony and complexity is simplified.
• Our success lies in long-term partnerships and solutions that are secure, innovative, and tailored to our customers' needs—always with the end-user experience in mind.
• Kinetic was founded on the belief that operations in education and event spaces should be as dynamic as the people they serve.
• The next chapter is here—and AI is at the core. Join us as we shape the future of campus operations.
• We’re looking for a Cloud Support Engineer to join our North American Product team, based remotely. You’ll be right at the heart of the action—keeping our cloud platforms stable, secure, and fast-moving.
• Resolve infrastructure-related issues, shape and streamline helpdesk processes, manage releases, and automate wherever possible.