Kinetic

Cloud Support Engineer

Kinetic

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $65,000 - $75,000 per year

Job Level

Mid-LevelSenior

Tech Stack

AnsibleAWSAzureCloudDNSFirewallsSMTPSQLTerraform

About the role

  • For over 25 years, Kinetic has been a trusted expert in streamlining student accommodation, event management, and conferencing.
  • We help institutions create connected ecosystems where systems work in harmony and complexity is simplified.
  • Our success lies in long-term partnerships and solutions that are secure, innovative, and tailored to our customers' needs—always with the end-user experience in mind.
  • Kinetic was founded on the belief that operations in education and event spaces should be as dynamic as the people they serve.
  • The next chapter is here—and AI is at the core. Join us as we shape the future of campus operations.
  • We’re looking for a Cloud Support Engineer to join our North American Product team, based remotely. You’ll be right at the heart of the action—keeping our cloud platforms stable, secure, and fast-moving.
  • Resolve infrastructure-related issues, shape and streamline helpdesk processes, manage releases, and automate wherever possible.

Requirements

  • Hands-on experience with Azure and AWS—and the confidence to move fast in either.
  • Proven ability to write, manage, and validate infrastructure as code using Terraform.
  • Solid Ansible skills (you know your playbooks, and you keep them clean)
  • Strong working knowledge of cloud networking—virtual networks, VPNs, proxies, firewalls, the works.
  • Confidence troubleshooting across Windows, Active Directory, and complex cloud setups.
  • A knack for explaining complex tech in simple terms, especially to non-tech teams.
  • Experience using ticketing systems (like Jira) and improving support workflows.
  • Awareness of cloud security best practices—and how to apply them in real-world environments.
  • Experience with SQL Server, SMTP, IIS, and CI/CD pipelines.
  • Curiosity about AI and a positive, practical attitude toward how it can support and streamline tech operations.
  • You’ll thrive here if you:
  • Take ownership without being asked.
  • Get a buzz from solving problems that others avoid.
  • Think three steps ahead when designing a fix.
  • Value simplicity, automation, and security equally.
  • Are open to using AI tools to work smarter—not harder.