Kinetic

Customer Experience Manager – EMEA

Kinetic

full-time

Posted on:

Location Type: Hybrid

Location: Milton Keynes • United Kingdom

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 £40,000 per year

About the role

  • The Customer Experience Manager (CXM) looks after 40-50 EMEA Accounts with extreme ownership and accountability of the success and experience of each customer.
  • A CXM’s typical week involves customer meetings, virtual or on site, supporting customers with product utilisation, success, and momentum on their account.
  • You will work alongside the wider teams including Customer Support, Professional Services and Sales teams, to name a few.
  • You will build strong relationships with Kinetic customers at all levels with the aim of ensuring customer satisfaction and minimising any form of attrition.
  • You will have a consultative, customer-centric approach to the identification and implementation of solutions that meet the customer’s needs.

Requirements

  • A minimum of 3 years + experience of a customer experience, client services or account management role
  • A proven track record of achieving targets would be adventurous
  • A background in EdTech or Higher Education is desirable, but not essential
  • Demonstrated proficiency with Microsoft Office Suite
  • Basic knowledge of a CRM system is preferred but not essential
  • Exceptional oral and written communication skills
  • An individual with a curious, proactive nature, who is the voice of the customer
  • Excellent planning, organisation and prioritisation skills
  • Strong technical background and fluency with the ability to learn new products quickly
  • Must be proactive and capable of producing quality work with minimal supervision.
Benefits
  • 25 days holiday (plus bank holidays) - with extra days the longer you’re with us
  • Two paid wellbeing days each year, with a budget to enjoy some time out with someone important to you
  • Enhanced pension contributions to support your future
  • Two paid days a year to give back through volunteering, charity work, or sustainability projects with our Green Team
  • Salary sacrifice schemes for electric vehicles and cycle-to-work
  • 24/7 access to our Employee Assistance Programme for confidential advice and support
  • A full annual health check to keep you at your best
  • A flexible benefits platform - from life assurance and learning opportunities to retail discounts and cinema tickets
  • A genuine people-first culture where your growth and wellbeing come first
  • Performance-related bonus scheme to reward your contribution
  • Regular socials - from team get-togethers to all-company celebrations, with each department owning a budget for their events
  • The opportunity to attend group conferences, away days and learning forums both in the UK and abroad - network with other talent
  • We’ve created a welcoming office environment, with well-stocked kitchens offering free breakfast, fresh fruit, hot and cold drinks, and a range of tuck shop goodies to keep you fuelled throughout the day.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer experienceaccount managementclient servicesproduct utilisationtarget achievementtechnical backgroundproficiency with Microsoft Office SuiteCRM system knowledge
Soft Skills
strong relationshipscustomer satisfactionconsultative approachoral communicationwritten communicationplanning skillsorganisation skillsprioritisation skillsproactive natureminimal supervision