Define and lead the MCX customer data strategy and roadmap that supports personalization, predictive analytics, and AI/ML enablement for Marketing and CX functions.
Architect scalable data infrastructure and pipelines in strategic partnership with data engineering and platform teams, enabling unified customer views and real-time analytics.
Own and deliver the unified customer view across platforms, developing and managing a 360 degree of the customer to drive intelligent targeting and interactions.
Lead development, deployment, and optimization of predictive models and AI/ML solutions for segmentation, churn, personalization, and next-best-action.
Accountable for business impact of advanced analytics including developing visualizations and presentations that highlight business impact, strategic relevance, and actionable insights.
Activate product managers, CX and marketing teams, embedding models into campaigns, workflows, and customer experiences.
Lead cross-functional teams to embed predictive capabilities into customer-facing and internal systems, driving measurable value and continuous improvement.

Requirements

7+ years in advanced analytics, data science, or related roles.
Bachelor's Degree
Strong expertise in statistical modeling and machine learning (Python, R, Spark, Snowpark).
Proven experience designing and deploying enterprise-scale data and analytics solutions.
Experience operationalizing models in CRM, marketing automation, or personalization platforms.
Expertise with cloud data platforms (e.g., Snowflake, AWS, Azure).
Experience with Generative AI and LLMs.
Proven ability to translate complex analytics into business impact.
Strong communication and leadership skills with a track record of driving measurable business outcomes.

Benefits

Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions.
Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.
Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.
Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.
Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

advanced analyticsdata sciencestatistical modelingmachine learningpredictive analyticsdata infrastructuredata pipelinesdata visualizationCRMpersonalization

Soft Skills

communicationleadershipcross-functional collaborationstrategic thinkingproblem-solvingteam managementbusiness impact translationcontinuous improvementcustomer experience focusmeasurable outcomes

Certifications

Bachelor's Degree