Define and lead the MCX customer data strategy and roadmap that supports personalization, predictive analytics, and AI/ML enablement for Marketing and CX functions.
Architect scalable data infrastructure and pipelines in strategic partnership with data engineering and platform teams, enabling unified customer views and real-time analytics.
Own and deliver the unified customer view across platforms, developing and managing a 360 degree of the customer to drive intelligent targeting and interactions (CRM, marketing automation, service, commerce).
Lead development, deployment, and optimization of predictive models and AI/ML solutions for segmentation, churn, personalization, and next-best-action.
Evaluate, prioritize, and manage AI/ML use cases across MCX, defining, developing and managing the AI/ML roadmap for the Marketing/CX function.
Guide and consult broad set of stakeholders on complex data science concepts, models, and findings into clear, compelling narratives tailored for executive audiences.

Requirements

7+ years in advanced analytics, data science, or related roles.
Bachelor's Degree
Strong expertise in statistical modeling and machine learning (Python, R, Spark, Snowpark).
Proven experience designing and deploying enterprise-scale data and analytics solutions.
Experience operationalizing models in CRM, marketing automation, or personalization platforms.
Expertise with cloud data platforms (e.g., Snowflake, AWS, Azure).
Experience with Generative AI and LLMs.
Proven ability to translate complex analytics into business impact.
Strong communication and leadership skills with a track record of driving measurable business outcomes.

Benefits

Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions.
Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.
Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.
Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.
Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

statistical modelingmachine learningPythonRSparkSnowparkdata analyticspredictive modelingdata infrastructuredata pipelines

Soft Skills

communicationleadershipstakeholder managementnarrative developmentbusiness impact translation

Certifications

Bachelor's Degree