Process Operations Specialist
U.S. Bank
Senior IT Operations Engineer, Mobile Device & Mac Book Deployment
Kimberly-Clark
full-time
Posted on:
Location Type: Hybrid
Location: Neenah • Illinois, Texas, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $105,740 - $130,620 per year
Job Level
Senior
Tech Stack
iOSJamf
About the role
- Drives Operational Excellence through ownership and accountability of the mobility and MAC platforms.
- Provides Customer Support and drives escalation upon necessity.
- Drives growth of functional and technical expertise and acumen.
- Maintains functional and technical structure of the platforms while looking for opportunities to continuously improve.
Requirements
- Verbal and written fluency in English is mandatory
- College Bachelor Degree
- 5+ years’ experience in delivering the analysis, configuration, customization, testing, deployment, and support for the mobility platform.
- 7+ years’ experience providing Customer Support and drives escalation upon necessity – customer support and user technical support to senior managers and executive team members.
- Experience in driving Operational Excellence through ownership and accountability of the mobility and MAC platforms (Apple IOS experience)
- Experience with Application: Intune and JAMF experience
- Ability to work in a virtual team which may work across distance (remote), cultures and time zones, in a matrix with multiple reporting lines, and may extend outside the K-C organization including suppliers, partners and customers and vendors.
- Has a comprehensive knowledge of the technical specialism, the technology involved, current developments, the most commonly available products, and the application of the specialism within a technical or business environment.
- Has a broad knowledge of IT and an excellent understanding of how the technical specialism relates to other areas of IT and how it impacts on other business functions.
- Displays good inter-personal skills, demonstrating the ability to relate to customers in their own language.
- Has project and/or change management experience on technology-based projects.
- Able to perform a broad range of work, sometimes complex and non-routine independently
- Understanding of technical change management and incident management process(es)
Benefits
- Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions.
- Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.
- Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.
- Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.
- Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
mobility platformMAC platformsconfigurationcustomizationtestingdeploymentcustomer supporttechnical supportproject managementchange management
Soft skills
verbal communicationwritten communicationinterpersonal skillsaccountabilityownershipteamworkcultural awarenessindependenceproblem-solvingadaptability
Certifications
Bachelor Degree
