Operations

• Set near- and long-term process improvement targets and ensure they are accomplished
• Define desired process improvement structure for the organization/ business function
• Utilize data and process insights to identify opportunities for process improvements, including Just Do It by leading, motivating, and driving kaizen events, green belt project, and black belt projects
• Prioritize project execution to balance productivity improvements (remove waste/ non -value add work, avoid redundant work, shift from manual to automated tasks, etc.) and outcomes (improve cash flow, fulfill the process vision with lean profitability, reduce costs, etc.)
• Ensure projects include measurable outcomes that are sustainable
• Focus on streamlining processes to reduce variation through standardized processes, and partner with upstream process owners to influence opportunities to minimize variation
• Manage multiple projects simultaneously, utilize project management techniques to stay organized and keep momentum
• Educate and promote a culture of continuous improvement
• Process management coaching, including approach to metrics & storytelling, defining and documenting processes (SOPs and process maps), standardize templates, establish best practices, define escalation paths, governance, reporting and communication, root cause analysis and solutioning
• Empower project team members and ensure they are accountable for action items
• Partner with internal teams and partners, including but not limited to IT, digital partners, analytics partners, business process owners, Genpact, etc. to achieve process improvement targets
• Serve as a change agent to pursue organizational change across teams/processes
• Build a library of process documentation, including process maps
• Run advanced analytics using excel or power BI to bring out insights for action
• Identify digitization opportunities and Build business case for implementation of digital interventions/ tools.
• Manage and build transformation pipeline

Process Improvement Manager

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