Director of Operations – Frequent Travel
Kids Empire
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $100,000 per year
Job Level
About the role
- Directly oversee Regional Managers, District managers, and all operational support roles.
- Collaborate with multi-unit management teams to develop performance goals and long-term operational plans
- Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration
- Set strategic goals for operational efficiency and increased productivity
- Analyze current operational processes and performance, recommending solutions for improvement where necessary
- Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives
- Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
- Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks
- Devise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs
- Adhere to the company’s policies and standards, and ensure that laws and regulations are being followed
- Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment
- Supervise and support the day-to-day operations of multiple unit management teams.
- Conduct regular market tours to assess performance and address operational issues.
- Develop and implement strategies to achieve revenue and profit targets for all markets collectively.
- Conduct performance evaluations and implement improvement plans as needed.
- Foster effective communication channels between Parks and the Support Center.
- Monitor day-to-day operations to ensure compliance with safety regulations, company policies, and quality standards.
- Manages and conducts park assessments for all markets assigned.
- Conduct interviews, hire and maintain all leadership positions.
- Implement strategies to enhance customer satisfaction and loyalty.
- Ensure that all rides and facilities are properly maintained and meet safety standards.
- Implement safety protocols and conduct regular safety audits.
- Coordinate with maintenance teams to address any issues promptly.
- Manage all purchases of supplies, merch, food, and beverages for all markets.
- Conduct audits and participate in investigations alongside other departments.
- Address customer complaints and concerns promptly and professionally.
Requirements
- Reside in the west coast is a must
- Ten or more years in a senior leadership role in a field related to our industry
- Masterful organizational, communication, and leadership skills, backed by previous professional success
- Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management
- Proven ability to plan and manage operational processes for maximum efficiency and productivity
- Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands
- Strong working knowledge of industry regulations and legal guidelines
Benefits
- Medical/Dental/Vision
- PTO
- Life Insurance, Voluntary Accident and Hospital policies
- Recreational Discounts
- Pet Insurance
- 401k
- Employee Discount
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operational processesperformance analysisprocess improvementstrategic planningrevenue managementsafety auditscustomer satisfaction strategiesemployee managementfinancial managementmulti-unit management
Soft Skills
leadershiporganizational skillscommunication skillsinterdepartmental collaborationproblem-solvingtrust-buildinginclusive environmentcustomer serviceteam supervisionperformance evaluation