Kids Empire

Operations

• Directly oversee Regional Managers, District managers, and all operational support roles.
• Collaborate with multi-unit management teams to develop performance goals and long-term operational plans
• Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration
• Set strategic goals for operational efficiency and increased productivity
• Analyze current operational processes and performance, recommending solutions for improvement where necessary
• Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives
• Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
• Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks
• Devise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs
• Adhere to the company’s policies and standards, and ensure that laws and regulations are being followed
• Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment
• Supervise and support the day-to-day operations of multiple unit management teams.
• Conduct regular market tours to assess performance and address operational issues.
• Develop and implement strategies to achieve revenue and profit targets for all markets collectively.
• Conduct performance evaluations and implement improvement plans as needed.
• Foster effective communication channels between Parks and the Support Center.
• Monitor day-to-day operations to ensure compliance with safety regulations, company policies, and quality standards.
• Manages and conducts park assessments for all markets assigned.
• Conduct interviews, hire and maintain all leadership positions.
• Implement strategies to enhance customer satisfaction and loyalty.
• Ensure that all rides and facilities are properly maintained and meet safety standards.
• Implement safety protocols and conduct regular safety audits.
• Coordinate with maintenance teams to address any issues promptly.
• Manage all purchases of supplies, merch, food, and beverages for all markets.
• Conduct audits and participate in investigations alongside other departments.
• Address customer complaints and concerns promptly and professionally.

Director of Operations – Frequent Travel

Controller

• Own critical accounting operations across revenue, inventory, payroll, and month-end close
• Reconcile and record daily revenue from Gravity POS platforms and Sunstar / Datacap arcade systems
• Manage and reconcile credit card sales receivables and deposits
• Reconcile and track credit card chargebacks
• Maintain and reconcile deferred revenue balances
• Ensure accurate revenue recognition in accordance with accounting standards
• Prepare and file multi-state sales and use tax returns through Avalara platform
• Prepare payroll entries for regular wages, bonuses, and PTO accruals
• Lead key components of the month-end close process
• Support external audit requests and prepare audit schedules

Director of Operations – Frequent Travel

Assistant Controller