Senior Manager, Business Operations
Stronghold
Director of Business Operations
Kiddom
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $150,000 - $190,000 per year
Job Level
Lead
About the role
- Solve and Drive Cross-Functional Execution on Strategic Priorities:
- Margin improvements: Lead cost optimization initiatives, including vendor negotiations, fulfillment efficiencies, and pricing strategies.
- New product launches: Ensure GTM readiness, orchestrating collaboration across product, sales, and customer success.
- Revenue acceleration: Refine pipeline models, optimize sales processes, and strengthen GTM-finance alignment.
- Customer success initiatives: Improve onboarding workflows, design retention strategies, and align service models with growth and margin goals.
- Define and Implement Process Improvements to Enable Scale:
- Order-to-cash workflows: Streamline handoffs between sales, finance, and fulfillment.
- Data infrastructure and reporting: Build dashboards and KPI frameworks that provide company-wide visibility.
- Contractor and vendor management: Standardize onboarding, tracking, and performance evaluation.
- Cross-team project management: Introduce scalable frameworks (OKRs, project tools, RACI/DACI) to ensure predictable collaboration.
- Own and Optimize Core Operational Processes:
- Curriculum contractor hiring and oversight: Source, contract, and manage curriculum contributors.
- Professional learning operations: Ensure efficient scheduling, staffing, and delivery of PD services.
- Product and services catalog (MPL): Maintain the accuracy of our Master Product List and ensure alignment across Salesforce, NetSuite, and fulfillment systems.
- Special initiatives: Step into high-priority projects such as RFP responses, large account rollouts, or strategic partnerships.
Requirements
- 8+ years in business operations, strategy, or related roles.
- Proven success solving mission-critical problems, scaling processes, and driving cross-functional execution.
- Strong analytical, financial, and systems orientation.
- Excellent project management and stakeholder management skills.
- Comfort with ambiguity; ability to balance strategic vision and tactical execution.
- Bonus: Experience in EdTech, SaaS, curriculum operations, or K–12 markets.
