Kiddom

Director of Business Operations

Kiddom

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

Visit company website
✨ AI Apply
Apply

Salary

💰 $150,000 - $190,000 per year

Job Level

Lead

About the role

  • Solve and Drive Cross-Functional Execution on Strategic Priorities:
  • Margin improvements: Lead cost optimization initiatives, including vendor negotiations, fulfillment efficiencies, and pricing strategies.
  • New product launches: Ensure GTM readiness, orchestrating collaboration across product, sales, and customer success.
  • Revenue acceleration: Refine pipeline models, optimize sales processes, and strengthen GTM-finance alignment.
  • Customer success initiatives: Improve onboarding workflows, design retention strategies, and align service models with growth and margin goals.
  • Define and Implement Process Improvements to Enable Scale:
  • Order-to-cash workflows: Streamline handoffs between sales, finance, and fulfillment.
  • Data infrastructure and reporting: Build dashboards and KPI frameworks that provide company-wide visibility.
  • Contractor and vendor management: Standardize onboarding, tracking, and performance evaluation.
  • Cross-team project management: Introduce scalable frameworks (OKRs, project tools, RACI/DACI) to ensure predictable collaboration.
  • Own and Optimize Core Operational Processes:
  • Curriculum contractor hiring and oversight: Source, contract, and manage curriculum contributors.
  • Professional learning operations: Ensure efficient scheduling, staffing, and delivery of PD services.
  • Product and services catalog (MPL): Maintain the accuracy of our Master Product List and ensure alignment across Salesforce, NetSuite, and fulfillment systems.
  • Special initiatives: Step into high-priority projects such as RFP responses, large account rollouts, or strategic partnerships.

Requirements

  • 8+ years in business operations, strategy, or related roles.
  • Proven success solving mission-critical problems, scaling processes, and driving cross-functional execution.
  • Strong analytical, financial, and systems orientation.
  • Excellent project management and stakeholder management skills.
  • Comfort with ambiguity; ability to balance strategic vision and tactical execution.
  • Bonus: Experience in EdTech, SaaS, curriculum operations, or K–12 markets.