Support legal projects and assist the company with maintaining and ensuring compliance with Federal and State regulations companywide
Assist with review and/or audit of company operations related to fair lending regulations (FCRA, ECOA, HMDA), and other applicable regulations (e.g. AML/BSA, TCPA, CCPA/CPRA)
Provide day-to-day support and may assist with and act as lead for tasks including annual and new hire training, third-party vendor assessments, regulatory compliance, implementation of policies and procedures, fraud investigations, monitoring and testing, regulatory audits, regulatory reporting, and customer complaint investigations
Provide day-to-day support with cross-functional partners to address compliance risks and identify areas of improvement
Assist with regulatory compliance reporting and processes, including HMDA and ECOA
Lead the corrective action process as needed, including collaborating across business units to resolve and document issues
Assist with the fraud escalation and investigation process
Facilitate the data request process for regulatory reporting
Assist with fulfilling requests for external audits
Lead the development and deployment of annual and new hire compliance training, and follow up to ensure completion
Maintain existing policies and procedures and draft new policies and procedures as necessary
Manage the customer complaint and other customer investigation process
Conduct risk-based reviews on new vendors within the procurement process
Work with cross-functional teams to evaluate and update processes and policies
Requirements
Bachelor’s degree required
3-5 years of experience supporting a legal, compliance, or operations team
Mortgage experience and/or compliance experience
Demonstrated knowledge and application of laws and regulations including HMDA, ECOA, FCRA, and BSA/AML preferred
Ability to work with and communicate effectively with cross functional partners
Ability to draft written summaries clearly synthesizing recommendations
Thrives in a constantly-evolving & fast-moving environment
Ability to handle large volume of emails on a regular basis
Ability to think critically and creatively to solve problems