Kiavi

Machine Learning Engineer

• Lead & Mentor a high-performing, skilled, Data Engineering and MLOps team including engineers, senior technical program manager and other technical staff. You'll be responsible for hiring, coaching, and mentoring, with a strong emphasis on developing the careers of your engineers.
• Foster Team and Career Development: Formalize and champion career growth across the Data Infrastructure and MLOps teams. Ensure every team member has a clear career path and an active development plan.
• Drive Technical Strategy & Vision: You will lead the collaborative development of the technical vision and roadmap for our Data and AI/ML platform. You'll partner closely with senior leaders across Risk, Data Analytics, Data Science, and Product Management to co-define the strategy, ensuring it is context-aware of Kiavi's size, capacity, and product needs to drive organization-wide adoption. You will also serve as an "operational steward" for the data stack, prioritizing core infrastructure and maintainability. Your ultimate goal is to build a scaled, efficient, and well-governed platform founded on reproducibility, explainability, bias elimination, and sustainability for all AI/ML initiatives.
• Platform Architecture & Scalability: Work closely with architecture specialists on the team to ensure Kiavi has a scalable core data platform that meets business needs. Identify and prioritize hidden tech debt in the stack that lowers engineer and stakeholder productivity. See that data is efficiently captured, processed, stored, and made accessible across the organization. Drive evolution of the multi-warehouse ecosystem (Snowflake and Databricks) to provide a reliable, high-performance foundation for analytics, machine learning, and business decision-making.
• Foster Customer-Centricity: Support customer-facing initiatives and internal data-dependent teams with a customer orientation. Communicate the “Why” and make certain the platform and infrastructure are built and managed to directly meet customer and internal stakeholder requirements for speed, reliability, and data quality.
• Execute with Excellence: Lead your team in delivering complex, large scale projects where availability, accuracy and security are critical. This includes hands-on technical design, code reviews, and scalable architecture guidance. You will also oversee the data infrastructure layer that powers analytics and AI, ensuring seamless data movement, orchestration, and integration with core engineering systems.

Director, Data Infrastructure – MLOps/LLMOps

Account Executive

• Identify and engage prospective new business relationships with experienced real estate investors
• Qualify inbound leads
• Partner with Strategic Experience Managers to close deals and originate significant loan volume with Kiavi to help borrowers achieve their growth goals
• Execute on an established sales playbook and iterate on its effectiveness, rapidly
• Develop new relationships, deepen current relationships, broaden Kiavi’s industry credibility and generate qualified leads
• Onboard and Educate new borrowers on Kiavi’s people, products, and platform
• Re-engage and win back dormant Kiavi borrowers
• Set clear and accurate expectations with each borrower around Kiavi’s policies, processes, timelines, and communication requirements
• Demo and Pitch Kiavi’s products

Senior Account Executive

Account Manager

• Create and establish the overall partnership strategy and framework for partner identification, sourcing, selection, business models, etc.
• Define the target partner profile and aggressively pursue high-value relationships with entities that have direct access to Kiavi’s target customers (REIs), including lenders with adjacent loan products, PropTech platforms, property marketplaces, real estate investor education companies, brokerage networks, and other complimentary FinTechs.
• Own the entire partnership lifecycle from initial outreach and negotiation to contract signing, technical integration, launch, and performance optimization.
• Manage the partnership channel against strict performance metrics, including Lead Volume, Lead-to-Submit Conversion Rate, Funded Loan Volume (ROI), and Customer Acquisition Cost (CAC). Regularly present performance insights and forecasts to the Head of Marketing and executive leadership.
• Develop a clear execution roadmap for new and existing partnerships, detailing expected lead flow, resource requirements, and go-to-market plans.
• Work closely with the Compliance, Risk, and Legal teams to ensure all partnership agreements, marketing disclosures, and lead generation mechanics adhere to regulatory requirements and minimize credit or legal risk.
• Collaborate with Technology and Data Science teams to define and implement necessary API integrations, data sharing protocols, and tracking mechanisms to ensure seamless lead transfer, accurate reporting, and efficient borrower experience.
• Partner with Sales/Account Management to develop smooth lead handoff processes, create training materials for partner referral teams, and ensure high conversion rates for referred leads.
• Work with Marketing to ensure partners are equipped with the latest product knowledge, compelling positioning, and effective sales enablement materials for all Kiavi loan products.
• Oversee and optimize Kiavi’s existing referral programs, refining incentive structures and performance tiers to maximize engagement and output.
• Manage the partnerships budget, clearly articulating the ROI of channel investments and making data-driven recommendations for resource allocation.
• Lead the Partnerships team, including hiring and managing new team members as necessary.
• Serve as an internal expert on the partnership landscape, identifying emerging trends, competitive partnership activities, and new channels for lead generation within the REI space.

Director of Partnerships

Content Marketing Manager

• Schedule social media posts and monitor channels for comments, mentions, and DMs.
• Upload and publish blog posts, webinars, and press releases to the website using correct formatting, linking, images, and SEO best practices.
• Populate pre-designed landing page templates with approved final copy, assets, UTMs, and legal disclaimers.
• Assist with deploying SEO and content updates across the website, and conduct QA checks on new content for functionality, mobile compatibility, and brand adherence.
• Maintain trackers to organize feedback, version updates, and coordination needs for efficient campaign execution.
• Assist in preparing webinars and events, including creating registration pages and prepping on-demand recordings.
• Draft creative briefs for the design team and manage the sharing of creative files with partners and vendors.
• Research and share emerging social media trends, content ideas, and engagement opportunities.
• Respond to Google and TrustPilot reviews using approved language and escalate feedback to management.
• Partner effectively with cross-functional teams, including Marketing, Sales, SalesOps, BizOps, Operations, Legal, Product, Engineering, and FP&A

Marketing Content Coordinator

• Own, develop and execute a growth marketing strategy with our strategic partners, including marketplaces, property managers, mastermind groups, and affiliate and referral programs.
• Oversee end-to-end campaign programs, including creative briefs, operational processes, execution and evaluation to increase lead quantity and quality among key channel segments.
• Execute marketing programs 3-4x per quarter (i.e. email, event, sponsorship, content, social media) to support outbound/inbound lead development for the partnerships channel.
• Deploy tests/pilots to drive the most effective CAC through a variety of new growth marketing and partnerships initiatives.
• Own the tracking, payout, and reporting frameworks for channel partners and internal stakeholders.
• Analyze partner performance to inform and evolve our partnerships channel strategy. Maintain strong relationships with channel partners and key stakeholders.
• Manage the partnership channel’s day-to-day activities for lead generation and revenue opportunities.
• Collaborate regularly with partners and their Kiavi account team account management tasks for channel partners (i.e. attend check-in meetings, collaborate with partners on marketing deliverables, lead working groups as necessary, etc.).
• Collaborate, develop, and execute partnership marketing campaigns (i.e. co-branded promotions, case studies, webinars, events, blogs, etc.).
• Provide monthly partner reporting and review and approve monthly payouts via internal processes and PartnerStack.
• Work with stakeholders to establish the reporting, data and tracking for the partnerships channel to reconcile reporting to the larger organization.
• Work cross-functionally with Marketing, Sales, RevOps, Operations, Legal, Product, Engineering, and FP&A.

Marketing Manager, Partnerships Channel

Sales Operations Manager

• Serve as the primary point of contact for Salesforce and Ops Console user support, addressing and resolving questions from the sales team.
• Own daily, weekly and monthly "Run the Business" operations, such as lead/account assignment, data integrity updates, email triaging, and report building
• Identify areas for improvement, optimize current tasks, and automate manual processes to enhance efficiency. We are always looking to reduce manual work.
• Act as the first line of defense for production support bugs and feature feedback, filing Jira tickets on behalf of the sales team and escalating as needed.
• Maintain comprehensive documentation for all sales processes and Run the Business tasks.
• Actively learn about the "build" side of SalesOps, assisting with field creation, Flows, page layouts, and list views when possible.
• Assist in new sales tool setup, training, rollout, onboarding, and adoption monitoring.
• Create and maintain standardized reports and dashboards to monitor pipeline health, data integrity, and key performance indicators in Salesforce.
• Support the hygiene and administration of Salesforce through routine data clean-ups and report notifications.
• Execute quarterly projects aimed at elevating sales team efficiency and efficacy.
• Assist in building out Salesforce tools for the New Construction team

Sales Operations Analyst

Operations

• Construction Lending Process Optimization & Management: Dive deep into our construction loan operations, from initial application, to project feasibility and underwriting through to draw management and servicing. Analyze current workflows, identify bottlenecks, and lead the implementation of more efficient processes and system integrations specifically for construction loans.
• Revenue & Operational Analytics Support: Contribute directly to the success of the Construction Lending vertical by working alongside Business Operations on data analysis, reporting, and dashboard maintenance. Improve visibility into pipeline, conversion rates, and overall production for construction loans, enhancing forecasting accuracy.
• Systems and Tools Enhancement: Work with SalesOps to optimize key business systems and tools (e.g., CRM, reporting dashboards, specialized construction lending software) to improve operational execution and data integrity within the Construction Lending team.
• Strategic Initiative Support: Drive the execution of cross-functional strategic initiatives that directly impact construction lending. This includes tracking progress, identifying potential roadblocks, and supporting project delivery timelines.
• Product Definition & Technology Integration: Partner with the Tech org to enhance the Construction Lending vertical offering by providing business requirements, supporting pilot/POC initiatives, and participating in vendor and 3rd party tooling evaluation.
• Project Management Assistance: Collaborate with various internal teams to help shape and drive projects aimed at enhancing the construction lending experience, with a particular focus on cost efficiencies, workflow improvements, and client satisfaction.
• Performance Analysis: Support efforts to analyze performance trends within construction lending, help flag emerging issues or opportunities, and assist in action planning with stakeholders.
• Operating Cadence Support: Contribute to the coordination and preparation for key operating rhythms (e.g., business reviews, production stand-ups) for the Construction Lending vertical, helping to ensure content alignment and focus on priorities.

Senior Manager, Strategic Operations, Construction Lending

Compliance

• Develop and maintain a strong compliance and operational risk framework to identify, assess, monitor, and report on risks across the entire organization. This includes addressing incomplete or outdated operational documentation.
• Develop, enhance and implement a roadmap of compliance and operational risk initiatives with clear timelines, ownership, and execution plans
• Lead and build an independent audit function from the ground up, responsible for conducting regular audits to evaluate the effectiveness of internal controls, processes, and systems
• Manage the compliance team, ensuring the company meets all external regulatory obligations and internal policies.
• Lead the fraud function, with a specific focus on developing and implementing an algorithmic fraud detection process. This includes implementing solutions for monitoring systems to prevent fraudulent activities.
• Lead and mentor a team of professionals within the internal audit, compliance, and fraud functions, fostering a culture of accountability and continuous improvement.

Director, Compliance

Engineering Manager

• Lead & Mentor a high-performing, full-stack engineering team. You'll be responsible for hiring, coaching, and mentoring, with a strong emphasis on developing the careers of your engineers.
• Drive Technical Strategy: You will own the technical vision and roadmap for integrating Kiavi’s proprietary AI/ML technology into our loan origination platform and loan products. You'll partner with senior leaders and product managers to define what's possible and how to get there.
• Execute with Excellence: Guide your team in shipping complex, large-scale projects where availability, correctness, and security are critical. This includes hands-on technical design, code reviews, and ensuring your team’s architecture is sound, scalable, and meets business needs.
• Own the Full Lifecycle: You will lead the end-to-end execution of your team's roadmap, from initial planning and milestone definition with Product Management, to managing timelines, communicating risk, and collaborating with key stakeholders throughout.
• Champion Quality: Set and maintain a high bar for engineering and operational quality, with a sharp focus on the compliance and correctness required in our lending systems. You'll leverage data from customers and systems to iterate and improve our products rapidly.

Senior Software Engineering Manager

Analyst

• Track, update and maintain all loan sale data; establish timelines for trade execution.
• Facilitate and monitor the due diligence process to ensure adequate and timely resolution of investor’s conditions and exceptions.
• Plan and execute sales to our securitizations; monitor securitization portfolio metrics to ensure compliance with concentration limits.
• Prepare whole loan sale tapes to be offered to investor partners; facilitate the settlement process, including managing collateral, verifying mortgage loan schedule data, and finalizing settlement deliverables.
• Create reporting and engage with internal mortgage operations teams to relay investor feedback on external diligence teams’ findings and performance trends; work with internal policy team to prepare and distribute underwriting and product updates.
• Implement internal processes and controls to ensure accuracy and efficiency across loan package sales and reporting.
• Conduct analytical work using large data sets to analyze live transactions, deal structures and overall portfolio performance.
• Execute ad-hoc projects to assist with our strategic goals with investors.

Capital Markets Analyst

• Evaluate and determine appropriate draw disbursement on all holdback construction loans by collecting, reviewing and analyzing the related construction documentation and inspection photos.
• Ensure compliance with loan documents, credit policy, and applicable state and federal laws.
• Coordinate and maintain communications with all parties involved in the draw process including borrowers, contractors, account managers, third party inspectors, and brokers.
• Process the draw disbursements in a high quality and timely manner that aligns with our policies and procedures.
• Coordinate with other departments to resolve loan violations, payment delinquencies, and wire transfer issues.

Construction Draw Analyst

• Work with cross-functional partners, including Sales and Operations, to investigate loan level fraud escalations
• Provide recommendations on potential fraud incidents, including whether to proceed with the funding of the loan
• Complete fraud reporting for committee meetings and ad hoc requests
• Monitor monthly fraud statistics and identify monthly and quarterly fraud trends
• Recommend changes to the control environment and fraud prevention strategies based off of fraud trends
• Document reports to regulatory agencies, as necessary
• Assist with fulfilling requests for external audits
• Lead the development and deployment of annual and ad hoc fraud training
• Maintain existing fraud policies and procedures and draft new policies and procedures as necessary
• Assist with the customer complaint investigation process
• Manage the company’s internal fraud lists
• Identify opportunities for automation and efficiency improvements

Senior Analyst, Fraud

• Analyze loan applications, collect essential documents, and obtain third-party reports.
• Reach out to customers and third parties via phone, email, & text to obtain documents or essential information, provide proactive status updates, and answer customers’ questions relating to required documents within the expected timeframe.
• Serve as the primary point of contact for customers throughout the processing and underwriting stages, providing personalized assistance and support.
• Reviewing and analyzing documents against our credit policy, with the goal of getting the loan ready for an underwriting decision.
• Meet and exceed your daily and monthly quotas for new application reviews while upholding our high standards for quality.
• Identify potential roadblocks or credit policy alignment issues and work with sales and other operations teams to determine the best approach.
• Work closely with your cross-functional team to meet and exceed weekly and monthly processing and funding goals.
• Contribute to cross-functional projects or assigned initiatives as needed. Examples may include testing new systems, procedures, or credit policies, functioning as a power user, training or mentoring new hires, data and reporting, etc.
• Attend and regularly give feedback in team meetings.

Loan Analyst – 6 month contract

• Support legal projects and assist the company with maintaining and ensuring compliance with Federal and State regulations companywide
• Assist with review and/or audit of company operations related to fair lending regulations (FCRA, ECOA, HMDA), and other applicable regulations (e.g. AML/BSA, TCPA, CCPA/CPRA)
• Provide day-to-day support and may assist with and act as lead for tasks including annual and new hire training, third-party vendor assessments, regulatory compliance, implementation of policies and procedures, fraud investigations, monitoring and testing, regulatory audits, regulatory reporting, and customer complaint investigations
• Provide day-to-day support with cross-functional partners to address compliance risks and identify areas of improvement
• Assist with regulatory compliance reporting and processes, including HMDA and ECOA
• Lead the corrective action process as needed, including collaborating across business units to resolve and document issues
• Assist with the fraud escalation and investigation process
• Facilitate the data request process for regulatory reporting
• Assist with fulfilling requests for external audits
• Lead the development and deployment of annual and new hire compliance training, and follow up to ensure completion
• Maintain existing policies and procedures and draft new policies and procedures as necessary
• Manage the customer complaint and other customer investigation process
• Conduct risk-based reviews on new vendors within the procurement process
• Work with cross-functional teams to evaluate and update processes and policies

Senior Compliance Analyst

• The Role: This role is a 6 month remote, contract role. There is a possibility to extend the length of the contract based on volume. This role will be employed by Kiavi on our payroll with benefits included.
• With innovation, simple & scalable efforts, and customer service at our core, the Loan Analyst team at Kiavi works cross-functionally with other departments to change the landscape of the mortgage industry. The team is responsible for using their critical thinking skills to work through customer challenges, and their collective effort is integral in shaping a positive loan experience for all stakeholders. The team works together to find a way to win and adapts to new changes quickly. We’re a fast-growing company and are looking for people who have a desire to grow, learn, and accelerate their careers. As an integral part of the Operations team, you will process the loan and get it ready for an underwriting decision, working with third parties, borrowers, and mortgage brokers to create a smooth and simple process for getting a loan. Your primary focus will be on delivering exceptional customer service, addressing client concerns, and guiding them through the mortgage process with professionalism and expertise.
• Responsibilities
• Analyze loan applications, collect essential documents, and obtain third-party reports.
• Reach out to customers and third parties via phone, email, & text to obtain documents or essential information, provide proactive status updates, and answer customers’ questions relating to required documents within the expected timeframe.
• Serve as the primary point of contact for customers throughout the processing and underwriting stages, providing personalized assistance and support.
• Reviewing and analyzing documents against our credit policy, with the goal of getting the loan ready for an underwriting decision.
• Meet and exceed your daily and monthly quotas for new application reviews while upholding our high standards for quality.
• Identify potential roadblocks or credit policy alignment issues and work with sales and other operations teams to determine the best approach.
• Work closely with your cross-functional team to meet and exceed weekly and monthly processing and funding goals.
• Contribute to cross-functional projects or assigned initiatives as needed. Examples may include testing new systems, procedures, or credit policies, functioning as a power user, training or mentoring new hires, data and reporting, etc.
• Attend and regularly give feedback in team meetings.
• Qualifications
• Preferred Associate’s or Bachelor’s degree or equivalent experience in business or a departmentally related field.
• 1-2 years of successful professional experience as a Loan Analyst/Processor and/or 2-3 years of successful professional experience within the mortgage lending industry.
• You have a track record as a self-starter with a strong desire to learn and grow your capacity.
• You have strong computer skills, including experience with Microsoft Word & Excel/Google Suite.
• You have the ability to define problems, collect data, establish facts, and draw valid conclusions.
• You look for ways to apply technology to help solve business problems.
• You have outstanding verbal and written skills that will enable you to provide an excellent customer experience with borrowers and business partners.
• You are open to giving and receiving feedback, comfortable speaking up and asking questions, and able to follow a proven process.
• You are flexible and can work in a dynamic environment of rapid change

Loan Analyst

Sales Development Rep

• Kiavi is looking for a high energy and dynamic Sales Development Representative to provide pre-sales support. This role will be responsible for servicing inbound sales and related inquiries with a focus on engaging and qualifying all prospective customers. This role is one of the first touch points for prospects and has the opportunity to set the tone for the sales cycle following. You will have the opportunity to be closely mentored and professionally developed by more seasoned LendingHome sales professionals.
• Key Responsibilities
• Managing inbound leads for bridge and rental clients
• Educate and develop leads for inbound through inbound prospecting via phone, email, events, follow up on webinars, and assorted campaigns
• Make 80 to 100 dials a day
• Identify and develop an in-depth understanding of each lead generation process, supporting marketing activities, prospect touch-points and the hand-off to the Account Executive
• Will be separating Market Qualified Leads from Qualified Leads

Sales Development Representative

• The Construction Feasibility Analyst team reviews and approves residential rehab projects related to planning, cost, timeline, progress, and completion. This team partners with sales, operations, and servicing to create a great customer experience. The Feasibility Analyst will be responsible for guiding our clients through our property rehabilitation, underwriting the project scope and budget to ensure its feasibility, and assisting in monitoring the progress and completion of the improvements as they occur. Beyond an analytical orientation, the Feasibility Analyst has the interpersonal skills to foster the relationship with the clients throughout the life of the loan.
• Review the borrowers submitted scope of work documents and conduct the needed due diligence using photos and third-party inspection data to acquire a holistic understanding of the project’s feasibility and the client’s operational factors.
• Analyze the proposed construction projects, including reviewing project plans, examining permit requirements, project timelines, and verifying the feasibility of the project budgets and scoping.
• Decisioning latitude to establish mitigation of the risk of the proposed construction project and make an independent final call via approvals.
• Deliver analysis to the Valuation Department and collaborate with them to resolve specific areas of concern in the project.
• Provide continuous feedback to our Underwriting and Risk Departments to improve project screening and risk modeling
• Be an ambassador of the Kiavi brand through regular communication with our clients. Although this is not a sales position many of the same skills are important to your success including patience, empathy, and communication.