Kiavi

General

• The ARS manages a portfolio of loans in default and implements loss mitigation strategies, reviews and validates documents, and answers technical foreclosure questions from borrowers
• Analyzes work-out options based on financial impact for delinquent loans, including foreclosure, short sale, reinstatement, deed in lieu and delivers a proposal for the option that yields the best return for the investor
• Works closely with our investors to negotiate loss mitigation strategies
• Sets clear expectations with borrowers and other involved parties about loan status and communicating possible difficult decisions up to the final resolution
• Manage relationships with internal departments and with business partners
• Ensures all updates, analyses, and decisions are administered/tracked in the appropriate systems
• Generates ideas for improvement or increased efficiency and supports the implementation of new ideas and initiatives
• Responsible for periodic and ad-hoc reporting

Asset Resolution Specialist

Advocate

• Relationship Management: Proactively communicate with a pipeline of borrowers, ensuring they have a clear understanding of their loan terms, servicing processes, and post-closing responsibilities.
• Project Support: Monitor project progress from the borrower's perspective and provide support for challenges like project delays or budget overruns.
• Issue Resolution: Investigate and resolve all post-closing borrower inquiries and disputes related to servicing, payments, and loan modifications. Advocate for the borrower's needs internally, escalating complex issues to management as needed.
• Payment & Account Assistance: Help borrowers understand their statements, payment schedules, and online portal access. Address questions related to interest accrual, principal reduction, and payoff statements.
• Default Prevention: Proactively reach out to at-risk borrowers to prevent loans from defaulting. Collaborate with servicing and compliance teams to develop and implement default prevention strategies.
• Internal Collaboration: Work closely with cross-functional teams (e.g., servicing operations, special servicing, payment operations, construction) to ensure a cohesive borrower experience. Provide feedback on common borrower challenges to improve processes and represent the borrower's perspective in internal meetings.
• Communication & Education: Provide clear and concise communication regarding loan status, draw disbursements, and payment reminders. Educate borrowers on best practices for managing their projects post-funding and develop helpful resources like FAQs.
• Documentation: Accurately document all customer interactions in the system of record.

Asset Resolution Specialist

Borrower Advocate