Keywords Studios

Player Support Agent – Video Gaming

Keywords Studios

full-time

Posted on:

Location Type: Remote

Location: Oregon • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • You would assist video game players in troubleshooting their account issues via ticketing, emails and/or live chat.
  • You would interact with our clients' customers for all the inquiries they could have about the game.
  • You would assist the developers by forwarding them important information from all the issues you handle with customers.

Requirements

  • Excellent English (spoken and written)
  • Schedule: 9AM - 6PM CST, 2 days off
  • Passion for video gaming or customer service
  • Ability to juggle multiple tasks while managing your time efficiently
  • Comfortable with digital technologies (computers, video game consoles, touchscreens)
  • An interest in the video game industry
  • Experience in a relevant or related field (an asset)
  • Experience in a similar position (an asset)
Benefits
  • An insider's view into the gaming industry, with lots of growth potential.
  • This is fully remote, Work-From-home position.
  • We're proud of our friendly and inclusive atmosphere.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
excellent Englishtime managementmultitaskingcustomer servicecommunication