Act as the primary escalation point for IT issues and service requests for 13 M&E studios, ensuring timely resolution and effective communication.
Lead and manage the transition of studios onto key corporate IT initiatives, including Google Workplace, ServiceNow, Hardware Asset Management, Software Asset Management, ERP & Workday.
Develop and execute detailed transition plans, create documentation, and provide training.
Build strong, collaborative relationships with studio leadership and key personnel to understand their business needs.

Requirements

Bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent professional experience.
5+ years of experience in IT project management, service transition, or a similar role, preferably within a global organization.
Proven experience leading large-scale technology adoption projects (e.g., SharePoint, ServiceNow, ERP).
Exceptional communication, interpersonal, and stakeholder management skills.
Strong understanding of ITIL/ITSM principles and best practices.
Experience working in or with creative industries, such as Media & Entertainment or video games, is a significant plus.
Ability to manage multiple projects simultaneously in a fast-paced environment.

Benefits

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy.
We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT project managementservice transitiontechnology adoptionITILITSMGoogle WorkplaceServiceNowHardware Asset ManagementSoftware Asset ManagementERP

Soft Skills

communicationinterpersonal skillsstakeholder managementcollaborationproject managementtrainingdocumentationrelationship buildingproblem solvingtime management