Keywords Studios

Commercial Counsel

Keywords Studios

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$100,000 - CA$155,000 per year

About the role

  • Commercial Negotiation: Act as the primary legal point of contact for the Helpshift and PE Sales teams, leading the drafting and negotiation of complex SaaS agreements and Master Service Agreements (MSAs) with global enterprise customers, including blended offerings that combine the Helpshift platform with professional services.
  • Enterprise Sales Enablement: Develop and maintain "playbooks" and approved fallback positions, standard response libraries for negotiations, and other deal support materials.
  • Product Counseling: Partner with the engineering and product teams throughout the Product Development Lifecycle (PDLC) to identify and mitigate legal risks in new and evolving product features.
  • AI & Regulatory Governance: In collaboration with the Global Head of Privacy & AI Governance, ensure that the Group’s responsible AI framework is implemented by Helpshift, ensuring the platform complies with emerging global regulations, including those related to AI, data protection and platform regulations.
  • IP & Data Strategy: Advise on data scraping, model training, and intellectual property matters related to generative AI and proprietary customer support data, including licensing, ownership and use-rights considerations.
  • Process Improvement: Identify and implement efficiencies in the contracting process for the PE team, including updating templates and contracting workflows for new service offerings.
  • Cross-Functional Collaboration: Work closely with the Group’s Privacy, AI Governance and Information Security teams, and other key stakeholders, to ensure a unified approach to client contracting and product management.

Requirements

  • Qualified Lawyer: Admitted to practice in Canada.
  • Industry Expertise: Minimum 4+ years’ experience. Preferred candidates will have experience with the game development lifecycle and/or games industry business practices; however, we will also consider candidates with a specific focus on SaaS and/or AI technology.
  • Contracting: Expertise in negotiating complex IP, data protection, and liability provisions in a global commercial and multi-jurisdictional context.
  • Product Lifecycle: Proven track record of advising engineering/product teams on legal issues during the development phase (PDLC).
  • AI Risk & Governance: Demonstrated experience in developing and implementing governance frameworks for emerging technologies, particularly AI/ML, including a strong understanding of the ethical and regulatory landscape concerning automated decision-making, bias mitigation, and algorithmic transparency.
  • Commercial Astuteness: Ability to balance aggressive business objectives with necessary legal safeguards.
  • Deal Velocity: Proven ability to drive complex negotiations to closure quickly while maintaining the Group’s position and ensuring the integrity of the platform’s legal and risk framework.
  • Solution Oriented: A problem-solver who avoids "no" in favor of "how to do this safely".
  • Communication: Skilled at explaining complex legal or technical concepts to non-experts and senior executives.
  • Self-Starter: Accountable and capable of managing their work independently in a fast-paced environment.
  • Stakeholder Trust: Ability to operate as a trusted advisor to sales, product, and engineering leadership, balancing speed-to-market with long-term platform risk.
  • Matrix Navigation: Proven ability to manage dual-reporting lines, effectively prioritizing tasks from business stakeholders while maintaining alignment with the broader Legal function's goals and standards.
Benefits
  • Keywords Studios is dedicated to following a well-established Equal Opportunities Policy.
  • We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS agreementsMaster Service Agreementscontract negotiationdata protectionintellectual propertyAI governanceregulatory complianceproduct development lifecyclecontracting workflowsdata strategy
Soft Skills
commercial astutenesssolution orientedcommunicationself-starterstakeholder trustcross-functional collaborationprocess improvementdeal velocitymatrix navigationproblem-solving
Certifications
qualified lawyeradmitted to practice in Canada