Keywords Studios

Implementation Engineer

Keywords Studios

full-time

Posted on:

Location Type: Hybrid

Location: Pune • India

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Tech Stack

AWSAzureCloudGoJavaScriptNode.jsPythonTerraform

About the role

  • Developing Infrastructure-as-Code (IaC) using Terraform, CDK, or Pulumi
  • Developing CI/CD pipelines for Cloud Deployments
  • Developing custom automation (Lambda Functions/ Azure functions)
  • Efficient with programming languages (Python, JavaScript, bash, powershell, C#)
  • Managing code repositories and performing peer code reviews
  • Ability to maintain the code hygiene and writing test cases for the solutions.
  • Mentoring and training junior engineers in your pod
  • Familiar with agile development methodologies
  • Manage your tasks effectively ahead of each sprint within Jira
  • Assist with proof of concepts for strategic and enterprise customers
  • Work side-by-side with customers to design, diagram and document complex integrations then build and deploy said designs.
  • Establish partnerships and strategic relationships with contacts at our biggest brands
  • Time management is critical and should be able to manage multiple tasks/projects simultaneously.
  • Analyze and audit existing Helpshift implementations for the purpose of making improvements
  • Become an expert at using Helpshift’s administrative tools which include a suite of AI products, bots, and other mission-critical support functions
  • Work collaboratively with Account Managers, Customer Success Managers, and Sales team to ensure customers’ overall success with the product
  • Continually optimize the overall development process with improvements to documentation, trainings, and other customer-facing content

Requirements

  • You have a minimum of 3 years of SaaS experience in a specialization such as consulting services, technical pre-sales or solution engineering
  • Proven experience translating ambiguous customer requirements into actionable technical solutions
  • You are proficient with any of: Python, Go, C#, Node.js, Powershell
  • You are proficient with deploying cloud solutions on AWS or Azure (preferred)
  • You are familiar with technical SaaS concepts such as SDKs, APIs and cloud computing
  • You are exceptionally organized and a project manager at heart
  • Understanding of Object Oriented Programming concepts
  • You value performing tasks as efficiently as possible and you dislike seeing mistakes repeated
  • You have excellent communication skills and are comfortable leading meetings with customer executives and analysts alike
  • You are proficient in the entire G-Suite and can perform data analysis tasks including generating pivot tables and writing complex formulas in Sheets/Excel
  • You are curious about complex systems and a natural problem solver
  • Bonus points for previous experience working in a support role or call center product
  • Build rapport with customers as a consultative seller
  • Visual Storytelling – Use visual narratives to share a lot of information in a short amount of time
  • May need to work across different time zones as the team operates on a global scale.
  • Will need to report on-site based on business needs.
Benefits
  • Hybrid setup
  • Worker's insurance
  • Paid Time Offs
  • Other employee benefits to be discussed by our Talent Acquisition team in Pune.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Infrastructure-as-CodeTerraformCDKPulumiCI/CDPythonJavaScriptC#AWSAzure
Soft Skills
mentoringtime managementcommunicationproject managementproblem solvingorganizationcollaborationconsultative sellingvisual storytellingcustomer relationship management