Keylane

Customer Support

• Drive incidents from identification to resolution
• Lead major incidents, including coordination, communication, and decision-making
• Act as a central point of contact for customers and internal stakeholders during incidents
• Ensure clear, structured, and timely communication throughout the incident lifecycle
• Drive root cause analysis and follow-up actions to prevent recurrence
• Monitor trends and identify opportunities to improve stability and performance
• Ensure SLA compliance and high service quality

Customer Support Specialist

SDET

• Conduct regression testing on core pension functionalities, including the underlying calculations.
• Analyze deviations to provide clear and accurate insights for resolving issues.
• Test new features and offer support in matters related to calculations and accounting.
• Identify and implement improvements in both functionality and testing approach.
• Contribute ideas for test automation and AI within testing.
• Participate in ongoing test improvement program.
• Collaborate with the Release Management team to ensure smooth delivery of pension software releases.

Customer Support Specialist

Test Engineer