KeyBank

Product Manager

• Lead the strategic planning, development, and management of merchant processing products
• Define and execute product strategy and financial plans
• Collaborate with internal stakeholders, strategic vendors, and external customers
• Manage reporting and analytics to support growth and decision-making
• Build and manage relationships with vendors and participate in the Vendor RFP process

Senior Product Manager – Merchant Strategy

Financial Planning and Analysis

• Reporting to the Director of Finance Operational Risk Management Oversight, perform appropriate oversight of the applicable lines of business to drive assurance that Key remains compliant with all applicable laws, regulations, and within operational risk appetite
• Provide advice, consultation services and if needed, training to assigned lines of business (LOBs) on operational risk program management topics
• Actively participate in a robust review and challenge process with LOBs on their Risk & Control Self Assessments and overall performance
• Analyze and provide feedback to LOBs on action/remediation plans to address control gaps
• Assist LOBs to develop relevant and measurable key risk indicators
• Monitor quarterly testing results to deadlines and perform more complex risk monitoring activities

Senior Operational Risk Officer – Finance

DevOps Engineer

• Provides advanced deployment and support of enterprise software solutions, digital intelligence (monitoring and observability), and cloud platforms.
• Leads efforts in continuous integration, testing, delivery, and configuration management.
• Collaborates across departments, mentors junior engineers, and influences adoption of modern DevOps practices.
• Participates in cross-functional design activities at the department level, ensuring code is built with long-term maintainability and scalability in mind.
• Translates CI/CD and release automation needs into scalable solutions that enable teams to modernize their development and deployment processes.
• Mentors junior engineers on automation, observability, and continuous delivery concepts; leads by example in implementing DevOps best practices.
• Contributes to Agile project lifecycle by working within iterative development cycles, user stories, and continuous feedback loops.
• Influences technical direction by advocating for new tools, practices, and approaches that improve delivery speed, reliability, and quality.
• Ensures alignment with security and compliance standards in all DevOps activities, including automation, deployment, and monitoring.
• Provides 24/7 'on-call' technical support on a rotating basis.

Chief Marketing Officer

• Develops innovative marketing strategies and plans designed to achieve line of business revenue targets and business growth objectives for the Consumer Bank
• Establishes effective relationships with partners as well as coaching and developing team members to maximize performance and drive engagement
• Leads high performing teams and marketing efforts for large-sized clients
• Oversees marketing strategy design, campaign execution, campaign delivery from end-to-end in partnership with multiple teams across the enterprise
• Responsible for marketing operations, inclusive of risk and control management and procedures, invoicing, forecasting, and managing a marketing budget
• Manages a broad team of Marketing Consultants, Marketing Managers and support roles
• Own retail marketing analytics, performance measurement, and reporting across all channels
• Build and scale advanced analytics capabilities, including attribution modeling, customer segmentation, cohort analysis, and predictive modeling
• Translate complex data into clear insights and recommendations for executive leadership and cross-functional teams
• Establish test-and-learn frameworks (A/B testing, experimentation) to continuously improve marketing effectiveness

Consumer Bank Marketing Director

Call Center Representative

• Act as SME for identity verification and authentication in Branch & Contact Center channels.
• Lead cross-functional coordination.
• Implement CIAM standards and orchestrate authentication flows within commercial banking and payments platforms.
• Define metrics for fraud detection and authentication performance.
• Analyze account takeover and credential compromise trends; develop mitigation strategies.
• Maintain CIAM documentation and strategic roadmap.
• Support annual review and attestation of CIAM capabilities.
• Stay current on B2B and high-value transaction authentication threats and innovations.

Client Identity & Access Management Product Manager – Branch & Contact Center

Backend Engineer

• Independently develops and sets best practices for developing clean, maintainable, testable code.
• Performs code reviews for all levels of engineer.
• Drives and architects the overall health, performance and resolution of system impacts.
• Serves as the deep technical expert on the team; owns training program for junior engineers.
• Evaluates and makes decisions on new technologies and how they fit into solutions.
• Applies, and proactively prepares to ensure, proper security standards for code development.
• Creates, reviews, and approves technical documentation and project artifacts.

.Net Tech Lead

• Drive financial planning engagement within the mass affluent segment
• Manage key priorities of the financial planning practice
• Serve as in-house solutions consultant helping educate advisors
• Maintain appropriate risk controls and support advice-based sales process

Regional Director, Planning & Investments

Compliance

• Serve as the corporate subject matter expert across the designated lines of business.
• Develop relationships of trust and confidence with the designated lines of business.
• Provide oversight and monitoring of line of business processes and controls.
• Work proactively and collaboratively with the line of business to identify process improvements or control gaps.
• Assist with regulatory compliance exams.
• Assist with corporate policy and training development.
• Educate and provide consultative advice on assigned regulations.
• Provide independent review and challenge on various line of business activities.

Compliance Officer – Consumer Lending Servicing

• Act as SME for identity verification and authentication in Consumer and Small Business channels.
• Lead cross-functional coordination.
• Implement CIAM standards and orchestrate authentication flows within consumer banking and payments platforms.
• Define metrics for fraud detection and authentication performance.
• Analyze account takeover and credential compromise trends; develop mitigation strategies.
• Maintain CIAM documentation and strategic roadmap.
• Support annual review and attestation of CIAM capabilities.
• Stay current on B2B and high-value transaction authentication threats and innovations.

Client Identity & Access Management Product Manager – Digital Consumer & Small Business

Consultant

• Manage a portfolio of clients for custodial services, including benefit payments.
• Partner with Institutional Advisors on new special servicing opportunities in the markets (corporate, ERISA, government, and nonprofit).
• Serve as regional sales support and client advisory support with travel required as needed.
• Support client expansion efforts by identifying and delivering solutions tailored to client needs.
• Responsible for delivering service and advice, including both custody and benefit payments.
• Ensure accurate, superior, and proactive service delivery in accordance with governing documents, policies, and regulatory requirements.
• Partner with Philanthropic Consultants to deliver special services, reporting, and solutions for nonprofit client acquisition and servicing.
• Foster and maintain strong client relationships, acting as a trusted advisor and advocate.
• Serve as a mentor to others on the team, further enhancing their consulting and advisory capabilities.
• Conduct regular client reviews and solicit feedback to enhance service delivery and identify new opportunities.
• Retain and expand client relationships through consultative engagement and proactive solutions.
• Ensure all client relationships are managed in compliance with organizational policies, procedures, and regulatory requirements.
• Analyze and interpret legal documents for client relationships and apply sound fiduciary judgment.