KeyBank

Commercial Card Client Servicing Team Manager

KeyBank

full-time

Posted on:

Location Type: Hybrid

Location: For Those Who Work At Home • Ohio • United States

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Salary

💰 $80,000 - $150,000 per year

About the role

  • Oversee the resolution of escalated and complex service requests related to Commercial Card clients
  • Lead a team of Client Service Specialists responsible for managing high-priority client issues
  • Proactively monitor and elevate client experience metrics

Requirements

  • Five + years in commercial card issuing and/or financial services
  • Experience in client servicing leadership and escalation management
Benefits
  • Health insurance
  • 401(k) matching
  • Incentive compensation, which may include production, commission, and/or discretionary incentives
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
leadershipclient servicingescalation managementproblem resolutionteam management