Monitor & Govern Change Queues via ServiceNow – Review Change Records for compliance to the process and regulatory requirements and see them through the lifecycle
Work with a variety of resources to educate on and enforce the Change Management policies
Review and Approve/Deny Normal and Emergency Changes
Review and Follow-up on Denied Changes
Changes Approaching Approval Lead time Change Closures and Change Post-implementation Review
Guide and support Change Community via incoming online chat queue
Act as an advisor, advocate, or representative of Change Management in multiple forums
Work with community to improve elevated Change Record content for CAB Change Records
Provide Change Management reports and metrics
Facilitate and actively participate in internal team and Change Community meetings
Participate in Audits of the Change process

Requirements

Some IT industry experience
ITIL Foundations Certification or relevant job experience preferred
Ability to work independently and be accountable
Strong ability to multitask and continually reprioritize throughout the workday
Demonstrate technical and business aptitude
Demonstrate excellence in critical thinking
Ability to focus on detail while also keeping the big picture in mind
Continuous Improvement mindset
Commitment to teamwork
Excellent decision-making ability
Good analytical skills and solutions-oriented
Excellent written and oral communication skills
Practices active listening
Adjusts communication to audience

Benefits

eligibility for incentive compensation which may include production, commission, and/or discretionary incentives
flexible options in circumstances where roles can be performed effectively in a mobile environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

ability to work independentlymultitaskingcritical thinkingattention to detailcontinuous improvement mindsetteamworkdecision-makinganalytical skillssolutions-orientedexcellent written and oral communication

Certifications

ITIL Foundations Certification