Technical Account Manager
KeyBank
full-time
Posted on:
Location Type: Hybrid
Location: Cleveland • New York • Ohio • United States
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Salary
💰 $94,000 - $175,000 per year
About the role
- Work with technical client representatives to understand, code to, test, and support technical integrations between client and KeyBank provided software services
- Assist clients in both setting up API integrations and in the design of their overall technical system design
- Work closely with clients from the time they begin onboarding with Key
- Negotiate win-win solutions, fostering an atmosphere of respect and accountability
- Analyze current technologies used within the customer environments and map solutions with steps and processes for improving products and solutions over time
- Collaborate effectively across multiple cross-functional teams, including Sales, Product Owner, SMEs, Marketing, Legal, Compliance, Data Analytics, Engineering, and Design
Requirements
- Bachelor’s degree or higher
- Minimum 7 years experience in solutions engineering
- Minimum 3 years of integrated merchant acquiring and/or payment facilitation products experience
- Experience building fintech products within a larger enterprise banking environment
- Experience working with one or more transaction system in an API based facilitation model
- Industry expertise and strong business acumen in Small Business and Commercial Banking, as well as payments
- Experience working with ERPs and Treasury Management System integrations
- Deep understanding of API Technology including mTLS Certificate exchange
- Knowledge of merchant acquiring and servicing, PayFacs, Payment Processing, and the related technologies
- Demonstrated ability to communicate clearly and effectively with clients across multiple formats
Benefits
- Key has implemented a role-based Mobile by Design approach
- All necessary training will be provided by Embedded Banking Client Success team following start date (on the job training)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
API integrationssolutions engineeringfintech productstransaction systemsmTLS Certificate exchangemerchant acquiringPayment ProcessingTreasury Management System integrationsERP integrations
Soft skills
communicationnegotiationcollaborationproblem-solvingaccountabilityrespect
Certifications
Bachelor’s degree