Kevel

Solutions Engineer

• Become an expert in Kevel, our APIs, and what they enable customers to build.
• Own the technical success of customers post-sale, ensuring smooth implementation and long-term adoption of Kevel’s solutions.
• Drive and support the implementation and integration of Kevel’s products and services within customer environments.
• Provide technical onboarding, training, and ongoing guidance throughout the customer lifecycle.
• Act as the primary technical point of contact, proactively monitoring performance and troubleshooting complex technical issues.
• Build strong relationships with technical stakeholders—from hands-on engineers to CTOs—while aligning solutions to business objectives.
• Partner with Customer Success Managers to translate technical strategies for non-technical stakeholders and ensure alignment across teams.
• Serve as the voice of the customer internally, collaborating with Product and Engineering to influence roadmap and improve customer outcomes.
• Identify opportunities to expand product adoption by mapping customer goals and initiatives to Kevel’s capabilities.
• Contribute to documentation, best practices, and reusable implementation frameworks to scale customer success.

Senior Solutions Architect – Post Sale EMEA

Support Engineer

• Provide technical support for all Kevel products and customers via email, Slack and Zoom meetings
• Investigate and resolve technical issues, primarily related to topics above i.e. ad decisioning, pacing, targeting and reporting, as well as product information, configuration settings and user management
• Monitoring and managing the support ticket queue
• Manage escalation of investigations, incidents and bugs to Kevel’s Engineering team
• Help improve service and product quality by surfacing customer feedback to appropriate internal teams, such as the Product Team
• Contribute to writing, editing and proofreading materials for the company's products, including documentation, manuals, instructional materials, etc.
• Develop tooling to improve support investigations and resolutions
• Perform other duties and responsibilities as required or requested

Senior Technical Support Engineer

Account Executive

• Own a defined territory across the Americas, targeting enterprise retailers and commerce partners.
• Prospect, qualify, and close net-new enterprise opportunities.
• Develop account-based strategies with Marketing to generate and nurture pipeline.
• Lead the full sales lifecycle from discovery to negotiation and close.
• Engage executive stakeholders and maintain accurate forecasting in CRM.
• Diagnose customer monetization challenges and position Kevel as a strategic partner.

Enterprise Account Executive

Client Partner

• Own retention and expansion targets across Tier 1 commerce media accounts, partnering with Strategy Leads on growth planning and commercial execution
• Operationalize commerce media strategies across onsite, offsite, and data monetization programs to drive advertiser adoption and revenue growth
• Lead business reviews, maturity assessments, and monetization planning sessions with senior retail media stakeholders
• Translate growth strategy into platform adoption, product utilization, and measurable performance outcomes
• Serve as the primary day-to-day client operator - managing cadence calls, troubleshooting issues, supporting onboarding and implementations, driving product adoption, and delivering demos as needed
• Partner cross-functionally with Sales, Strategy, Solutions Architects, and Product to execute expansion initiatives and deliver customer value

Client Partner, Commerce Media

Strategy

• Own end-to-end customer strategy for Kevel’s most critical US based customers and partners, accountable for long-term value creation, relationship health, and strategic alignment beyond individual sales cycles.
• Work with the broader Business Strategy team to define and operationalize customer-specific strategies and partner with Sales, Customer Success, Solutions, and Professional Services in aligning around a unified account vision and execution plan.
• Execute the strategic direction for Professional Services engagement across key accounts, including packaging, positioning, delivery models, and margin-conscious deployment in support of customer outcomes.
• Serve as the executive point of accountability for complex, multi-threaded customer relationships, including escalations, renewals risk, and long-term expansion opportunities.

Senior Director, Business Strategy

Sales

• Own and deliver U.S. and Canada revenue targets, driving net-new enterprise customer acquisition and strategic account expansion.
• Expand Kevel’s presence across retailers, marketplaces, and commerce partners building retail media networks.
• Develop and execute a focused go-to-market strategy aligned to target segments, ICPs, and strategic verticals.
• Act as executive sponsor on key accounts, strengthening long-term strategic partnerships.
• Serve as a player-coach, personally leading and closing high-value, complex deals while building a scalable sales motion.
• Lead the full enterprise sales lifecycle — from executive-level prospecting through deal structuring, negotiation, and close.
• Navigate multi-threaded sales cycles involving C-level stakeholders, product teams, procurement, legal, and technical buyers.
• Provide accurate forecasting and pipeline visibility, establishing operational rigor and revenue predictability.
• Recruit, develop, and lead a high-performing team of Account Executives and Strategic Account Managers.
• Establish clear KPIs, accountability structures, and coaching frameworks that elevate performance.
• Build scalable processes across prospecting, qualification, deal strategy, pricing, and expansion.
• Foster a high-performing, inclusive, and equitable culture aligned with Kevel’s values.
• Partner closely with Marketing, Product, Solutions Architecture, and Customer Success to refine positioning, pricing, and packaging.
• Translate market and customer insights into actionable feedback for product and executive leadership.
• Monitor competitive dynamics and retail media trends to inform positioning and differentiation.

VP of Sales – Americas

• Become an expert in Kevel, our APIs, and what they can do.
• Work closely with Kevel’s Sales team to develop and deliver compelling technical presentations, demonstrations, and proposals that showcase the value of our offerings.
• Provide pre-sales strategic technical support, answer customer inquiries, and address questions about product functionality and compatibility.
• Ensure successful implementation and integration of Kevel’s products and services.
• Provide technical guidance, onboarding, training and support to the customer throughout the project lifecycle.
• Act as the primary technical point of contact for the customer, monitor performance, and troubleshoot strategic technical issues.
• Assist in the completion of customer RFPs and security/infrastructure questionnaires.
• Own and drive relationships with technical audiences of all kinds, from integrating engineers to CTOs, understanding business objectives and explaining solutions.
• Work alongside Customer Success Managers to assist with explaining and aligning on technical strategy with non-technical customer team members.
• Be the voice of the customer internally at Kevel, engaging with and influencing our Product and Engineering teams to identify new opportunities to drive customer value and adoption.
• Identify and map customer initiatives and business problems to Kevel’s product offerings to drive growth and product adoption opportunities.