Keter Environmental Services

Account Manager

• Manage a portfolio of strategic customer accounts, serving as the primary point of contact for all relationship management activities
• Build long-term partnerships with customers by understanding their business objectives and delivering proactive, value-driven solutions
• Drive customer retention by ensuring exceptional service delivery, responsiveness, and consistent account management
• Identify opportunities to expand existing customer relationships through additional services, sustainability initiatives, and strategic account planning
• Lead regular business reviews with customers to communicate performance metrics, operational updates, and continuous improvement opportunities
• Monitor account performance, analyze trends, and develop action plans to improve customer satisfaction and operational outcomes
• Manage customer escalations and coordinate cross-functional teams to ensure timely resolution of service-related issues
• Collaborate with Operations, Finance, Sales, Legal, and Customer Operations teams to ensure contractual commitments and customer expectations are consistently achieved
• Support contract renewals, pricing discussions, and account planning activities to maximize customer value and profitability
• Maintain accurate account documentation, forecasts, and customer activity within Salesforce and other business systems
• Stay informed of market trends, industry developments, and sustainability initiatives to provide strategic guidance to customers
• Contribute to process improvement initiatives that enhance customer experience and operational effectiveness
• Mentor and support less experienced team members while fostering a collaborative and customer-focused culture

Relationship Manager

Support Engineer

• Provide first- and second-level technical support for iWaste monitoring systems
• Diagnose and resolve hardware, software, communication, and connectivity issues
• Respond to customer inquiries and support requests via phone, email, and ticketing systems
• Utilize NetSuite to create and manage Sales Orders, Purchase Orders, and customer support cases
• Analyze graph data, event logs, and system performance using the Device Portal
• Run reports to identify offline monitors, transducer issues, communication failures, and other system anomalies
• Monitor system performance and proactively identify opportunities to reduce downtime
• Coordinate with field technicians regarding installations, maintenance activities, and issue resolution
• Collaborate with Technical Analyst II and other internal departments to resolve escalated technical issues
• Document troubleshooting steps, solutions, and support activities accurately
• Escalate unresolved issues through appropriate channels while ensuring timely customer communication
• Support continuous improvement initiatives related to monitoring technology and support processes

Relationship Manager

Waste Support Analyst