Relationship Manager

Keter Environmental Services

Relationship Manager managing strategic customer accounts for Waste Harmonics Keter. Building partnerships and ensuring exceptional service delivery in a fully remote position.

Posted 7/11/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Manage a portfolio of strategic customer accounts, serving as the primary point of contact for all relationship management activities
Build long-term partnerships with customers by understanding their business objectives and delivering proactive, value-driven solutions
Drive customer retention by ensuring exceptional service delivery, responsiveness, and consistent account management
Identify opportunities to expand existing customer relationships through additional services, sustainability initiatives, and strategic account planning
Lead regular business reviews with customers to communicate performance metrics, operational updates, and continuous improvement opportunities
Monitor account performance, analyze trends, and develop action plans to improve customer satisfaction and operational outcomes
Manage customer escalations and coordinate cross-functional teams to ensure timely resolution of service-related issues
Collaborate with Operations, Finance, Sales, Legal, and Customer Operations teams to ensure contractual commitments and customer expectations are consistently achieved
Support contract renewals, pricing discussions, and account planning activities to maximize customer value and profitability
Maintain accurate account documentation, forecasts, and customer activity within Salesforce and other business systems
Stay informed of market trends, industry developments, and sustainability initiatives to provide strategic guidance to customers
Contribute to process improvement initiatives that enhance customer experience and operational effectiveness
Mentor and support less experienced team members while fostering a collaborative and customer-focused culture

Requirements

What you’ll need

Bachelor's degree preferred; equivalent professional experience will be considered
5–7 years of experience in account management, relationship management, sales, or another customer-facing business role
Demonstrated success managing strategic customer portfolios and driving customer retention and revenue growth
Strong experience building executive-level customer relationships and influencing business outcomes
Experience managing contract renewals, business reviews, and customer performance reporting
Excellent communication, negotiation, and presentation skills
Strong analytical and financial acumen with the ability to interpret performance data and identify growth opportunities
Proficiency with Salesforce CRM and Microsoft Excel
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Ability to work independently while collaborating effectively across cross-functional teams

Benefits

Comp & perks

401(k) Retirement Savings with Company Match; Immediate Vesting
Medical & Dental Insurance
Vision Insurance (Company Paid)
Life Insurance (Company Paid)
Short-term & Long-term Disability (Company Paid)
Employee Assistance Program
Flexible Spending Accounts/Health Savings Accounts
Paid Time Off (PTO), Including Birthday Off, Community Volunteer Hours, and a Friday Off in the Summer
7 Paid Holidays
Annual Bonus Plan at Every Level

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementCustomer RetentionPerformance ReportingAnalytical SkillsFinancial Acumen

Soft Skills

Communication SkillsNegotiation SkillsOrganizational SkillsCollaboration SkillsMentoring Skills