Waste Support Analyst

Keter Environmental Services

iWaste Support Analyst responsible for Tier 1 and Tier 2 technical support for monitoring systems. Ensuring reliability and uptime of technology in a customer-focused environment.

Posted 6/16/2026full-timeVictor • New York • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $26 per hourWebsite

Tech Stack

Tools & technologies

IoT

About the role

Key responsibilities & impact

Provide first- and second-level technical support for iWaste monitoring systems
Diagnose and resolve hardware, software, communication, and connectivity issues
Respond to customer inquiries and support requests via phone, email, and ticketing systems
Utilize NetSuite to create and manage Sales Orders, Purchase Orders, and customer support cases
Analyze graph data, event logs, and system performance using the Device Portal
Run reports to identify offline monitors, transducer issues, communication failures, and other system anomalies
Monitor system performance and proactively identify opportunities to reduce downtime
Coordinate with field technicians regarding installations, maintenance activities, and issue resolution
Collaborate with Technical Analyst II and other internal departments to resolve escalated technical issues
Document troubleshooting steps, solutions, and support activities accurately
Escalate unresolved issues through appropriate channels while ensuring timely customer communication
Support continuous improvement initiatives related to monitoring technology and support processes

Requirements

What you’ll need

Strong proficiency with Microsoft Office applications, including Excel, Word, and database tools
Ability to diagnose technical issues and communicate solutions clearly to customers and internal stakeholders
Understanding of pressure monitoring data and compactor monitoring functions
Familiarity with data interpretation and navigation within monitoring platforms and device management systems
Basic knowledge of compactor operations and waste removal processes
Strong problem-solving, troubleshooting, and analytical skills
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Ability to work independently while collaborating effectively across teams
Preferred Skills: Experience with Salesforce, NetSuite, or similar business management platforms
Familiarity with IoT devices, monitoring technologies, or remote equipment diagnostics
Experience working in a technical support, help desk, or service operations environment
Knowledge of waste compactors, waste monitoring systems, or technician dispatch processes
Electronics troubleshooting experience or an electrical background

Benefits

Comp & perks

Competitive Compensation
Annual Bonus Plan at Every Level
Continuous Learning and Development Opportunities
401(k) Retirement Savings with Company Match; Immediate Vesting
Medical & Dental Insurance
Vision Insurance (Company Paid)
Life Insurance (Company Paid)
Short-term & Long-term Disability (Company Paid)
Employee Assistance Program
Flexible Spending Accounts/Health Savings Accounts
Paid Time Off (PTO), Including Birthday Off, Community Volunteer Hours, and a Friday Off in the Summer
7 Paid Holidays

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supporthardware troubleshootingsoftware troubleshootingcommunication troubleshootingconnectivity troubleshootingdata analysisreport generationproblem-solvingtroubleshootingelectrical background

Soft Skills

clear communicationorganizational skillsattention to detailability to manage multiple prioritiesindependent workcollaborationanalytical skills