Own the end-to-end, technically focused onboarding and implementation for customers—from requirements discovery and solution design to configuration and deployment.
Ensure timely, high-quality deliverables that drive rapid time-to-value.
Act as the single point of contact during onboarding, managing communication, expectations, and escalations.
Function as a trusted advisor, guiding customers on privacy best practices, data governance processes, and product utilization strategies.
Partner with Sales and Success to identify upsell and cross-sell opportunities aligned to customer needs and roadmap.
Deliver training, feature walkthroughs, and best-practice recommendations to technical and business stakeholders.
Advocate for customer needs internally, shaping future product and service enhancements.

Requirements

Technically minded professional with 3+ years in Professional Services, Solutions Consulting, or Technical Account Management at a cloud-based SaaS or consulting organization.
Experience managing multiple, simultaneous implementations on the go.
Proven track record implementing technical solutions for a variety of customer use cases.
Strong understanding of SaaS architectures, APIs, integrations, and enterprise IT environments.
Working knowledge and utilization of AI tooling.
Background in ad-tech or mar-tech a plus, especially working with tag management systems like Google Tag Manager.
Ability to grasp technical concepts, in-depth understanding of product architecture to allow for design of sustainable workaroundsExceptional communication skills: able to simplify complex concepts for executives and technical users alike.
Structured thinker with strong problem-solving capabilities; able to anticipate needs, identify risks, and proactively drive solutions.
Energized by in fast-paced, high-growth environments—adaptable, resourceful, and comfortable with ambiguity.
Entrepreneurial mindset with a bias for action, continuous improvement, and delivering measurable customer outcomes.
Based in the San Francisco Bay Area, working on-site in our San Francisco office three days each week.
Legally authorized to work in the United States.
Fluent in written and spoken English, knowledge of of a second language is a plus.
Bachelor’s degree required.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SaaS architecturesAPIsintegrationsenterprise IT environmentsAI toolingtag management systemsGoogle Tag Managertechnical solutions implementationrequirements discoverysolution design

Soft Skills

exceptional communication skillsstructured thinkingproblem-solving capabilitiesadaptabilityresourcefulnessentrepreneurial mindsetbias for actioncontinuous improvementcustomer advocacysimplifying complex concepts

Certifications

Bachelor’s degree