Professional Services Consultant
Ketch
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $150,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Own the end-to-end, technically focused onboarding and implementation for customers—from requirements discovery and solution design to configuration and deployment.
- Ensure timely, high-quality deliverables that drive rapid time-to-value.
- Act as the single point of contact during onboarding, managing communication, expectations, and escalations.
- Function as a trusted advisor, guiding customers on privacy best practices, data governance processes, and product utilization strategies.
- Partner with Sales and Success to identify upsell and cross-sell opportunities aligned to customer needs and roadmap.
- Deliver training, feature walkthroughs, and best-practice recommendations to technical and business stakeholders.
- Advocate for customer needs internally, shaping future product and service enhancements.
Requirements
- Technically minded professional with 3+ years in Professional Services, Solutions Consulting, or Technical Account Management at a cloud-based SaaS or consulting organization.
- Experience managing multiple, simultaneous implementations on the go.
- Proven track record implementing technical solutions for a variety of customer use cases.
- Strong understanding of SaaS architectures, APIs, integrations, and enterprise IT environments.
- Working knowledge and utilization of AI tooling.
- Background in ad-tech or mar-tech a plus, especially working with tag management systems like Google Tag Manager.
- Ability to grasp technical concepts, in-depth understanding of product architecture to allow for design of sustainable workaroundsExceptional communication skills: able to simplify complex concepts for executives and technical users alike.
- Structured thinker with strong problem-solving capabilities; able to anticipate needs, identify risks, and proactively drive solutions.
- Energized by in fast-paced, high-growth environments—adaptable, resourceful, and comfortable with ambiguity.
- Entrepreneurial mindset with a bias for action, continuous improvement, and delivering measurable customer outcomes.
- Based in the San Francisco Bay Area, working on-site in our San Francisco office three days each week.
- Legally authorized to work in the United States.
- Fluent in written and spoken English, knowledge of of a second language is a plus.
- Bachelor’s degree required.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS architecturesAPIsintegrationsenterprise IT environmentsAI toolingtag management systemsGoogle Tag Managertechnical solutions implementationrequirements discoverysolution design
Soft skills
exceptional communication skillsstructured thinkingproblem-solving capabilitiesadaptabilityresourcefulnessentrepreneurial mindsetbias for actioncontinuous improvementcustomer advocacysimplifying complex concepts
Certifications
Bachelor’s degree