Process Standards Manager
Siam Makro Public Company Limited
Job Level
Mid-LevelSenior
About the role
- Reporting to the Technical Manager and responsible for managing a team of 3 people.
- Manage and implement Policy and Technical standards according to regulatory and customer requirements to ensure Quality Management System is reviewed and improved.
- Implement systems and procedures to monitor, validate, and ensure integrity, quality, consistency, and compliance.
- Ensure the company is aware of legislative and customer constraints on the business.
- Ensure all products produced meet Safety and Quality standards and agreed customer specifications and policies.
- Monitor operation effectiveness through analysis of customer complaints, accreditation status, microbial monitoring, supplier appraisal, and contractor reports.
- Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality.
- Develop, recommend, and monitor corrective and preventative actions.
- Assist with finished product specifications to ensure compliance with customer requirements and legislative guidelines.
- Assist and support Internal and External Audits across all shifts.
- Support product innovation and manage technical requirements from ideation to launch.
- Manage customer websites and ensure database information is accurate and updated; communicate updated customer policies to stakeholders.
- Interact with customers to provide timely responses to queries and complaints.
- Serve as a member of the TACCP, HACCP, Product recall and Internal Audit teams.
Requirements
- Food Science/Food Technology qualification would be a distinct advantage
- Must have 3+ years similar experience working and people management experience is a must
- A solid technical background and knowledge of Industry Food Standards, i.e., GFSI (BRC, IFS, ISO) and Food Service and Retailer Codes of Practices.
- Certifications an advantage including HACCP, TACCP, Internal Auditing, Lead Auditor, Train the Trainer
- Able to work on own initiative but judge appropriately when to escalate, organised and efficient, able to manage concurrent projects effectively.
- A collaborative and inclusive approach to work and your colleagues is essential.
- Must have strong interpersonal skills and the ability to work under minimal supervision
- Project Management experience
