Senior Manager, Customer Success
Fortive
Process Standards Manager
Siam Makro Public Company Limited
full-time
Posted on:
Origin: • 🇹🇭 Thailand
Visit company websiteJob Level
SeniorLead
About the role
- Drive CP Axtra’s Excellence Agenda by embedding standardized, digitized, and ISO-compliant processes across the organization.
- Safeguard governance, quality, and compliance while promoting agility and innovation.
- Ensure CP Axtra delivers customer-first, efficient, and future-ready retail and wholesale operations.
- Design and enforce enterprise-wide process standards aligned with CP Excellence pillars: customer experience, digital agility, operational efficiency, and compliance.
- Translate corporate excellence framework into practical process guidelines across supply chain, stores, and back-office.
- Lead preparation, implementation, and monitoring of ISO certifications (ISO 9001, ISO 27001, ISO 45001, and others as relevant).
- Coordinate internal and external ISO audits, track corrective actions, and ensure timely resolution.
- Provide subject matter expertise to business units on ISO requirements and best practices.
- Support digitization of governance processes via automation, analytics, and workflow systems.
- Partner with IT and business functions to ensure digitized processes comply with ISO and CP Axtra Excellence standards.
- Track process adherence and compliance metrics to identify gaps and improvements.
- Apply Lean Six Sigma, PDCA, and Kaizen methodologies to improve process efficiency.
- Build a culture of continuous improvement aligned with CP Axtra’s strategy and customer promise.
- Establish training programs on TQM, Lean Six Sigma, and ISO for managers and process owners.
- Partner with Operations, Merchandising, HR, Finance, and IT to ensure excellence in process governance.
- Serve as liaison with auditors, regulators, and external ISO bodies.
- Communicate progress on CP Excellence, process governance, and compliance to senior leaders.
Requirements
- Bachelor’s or Master’s degree in Business Administration, Engineering, Quality Management, or related field.
- 7+ years of experience in process governance, ISO standards, quality assurance, or digitization (retail/wholesale/FMCG preferred).
- ISO Lead Auditor certification (ISO 9001, ISO 27001, or ISO 45001) highly preferred.
- Lean Six Sigma Green Belt or Black Belt certification desirable.
- Proven record of driving governance, process improvement, and compliance in complex organizations.
- Ability to connect process excellence with customer and business outcomes under CP Excellence framework.
