Manager

• Drive CP Axtra’s Excellence Agenda by embedding standardized, digitized, and ISO-compliant processes across the organization.
• Safeguard governance, quality, and compliance while promoting agility and innovation.
• Ensure CP Axtra delivers customer-first, efficient, and future-ready retail and wholesale operations.
• Design and enforce enterprise-wide process standards aligned with CP Excellence pillars: customer experience, digital agility, operational efficiency, and compliance.
• Translate corporate excellence framework into practical process guidelines across supply chain, stores, and back-office.
• Lead preparation, implementation, and monitoring of ISO certifications (ISO 9001, ISO 27001, ISO 45001, and others as relevant).
• Coordinate internal and external ISO audits, track corrective actions, and ensure timely resolution.
• Provide subject matter expertise to business units on ISO requirements and best practices.
• Support digitization of governance processes via automation, analytics, and workflow systems.
• Partner with IT and business functions to ensure digitized processes comply with ISO and CP Axtra Excellence standards.
• Track process adherence and compliance metrics to identify gaps and improvements.
• Apply Lean Six Sigma, PDCA, and Kaizen methodologies to improve process efficiency.
• Build a culture of continuous improvement aligned with CP Axtra’s strategy and customer promise.
• Establish training programs on TQM, Lean Six Sigma, and ISO for managers and process owners.
• Partner with Operations, Merchandising, HR, Finance, and IT to ensure excellence in process governance.
• Serve as liaison with auditors, regulators, and external ISO bodies.
• Communicate progress on CP Excellence, process governance, and compliance to senior leaders.

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