Siam Makro Public Company Limited

Business Operations

• Drive end-to-end digitization of business processes to improve operational agility, scalability, and customer experience.
• Partner with IT and business functions to integrate automation, AI, and data analytics into process workflows.
• Champion process re-engineering and simplification initiatives across supply chain, store operations, and back-office functions.
• Develop and maintain a process governance framework covering policies, documentation, ownership, and accountability.
• Ensure ISO certification readiness and compliance (ISO 9001, ISO 27001, ISO 45001, etc.) across business functions.
• Manage audit readiness and risk controls in all digitization and improvement initiatives.
• Design and implement a Total Quality Management framework that aligns with CP Axtra’s strategic goals and customer-first values.
• Lead quality planning, quality assurance, and quality control initiatives across all business units.
• Develop and oversee quality performance indicators (QPI) and link them with business KPIs for impact tracking.
• Drive customer-focused quality improvements, ensuring products, services, and digital touchpoints exceed expectations.
• Lead problem-solving workshops (Kaizen, PDCA, DMAIC) to foster continuous improvement culture.
• Establish a quality excellence training academy to build employee capabilities in Lean Six Sigma, TQM, and ISO standards.
• Lead cross-functional process and quality excellence teams to deliver transformation projects with measurable results.
• Influence senior leadership and stakeholders to embed a culture of quality, compliance, and digital-first thinking.
• Mentor and coach managers and analysts in Lean Six Sigma Black Belt/Green Belt methodologies.

Associate Director, Business Process Digitization and Total Quality Management

Manager

• Drive CP Axtra’s Excellence Agenda by embedding standardized, digitized, and ISO-compliant processes across the organization.
• Safeguard governance, quality, and compliance while promoting agility and innovation.
• Ensure CP Axtra delivers customer-first, efficient, and future-ready retail and wholesale operations.
• Design and enforce enterprise-wide process standards aligned with CP Excellence pillars: customer experience, digital agility, operational efficiency, and compliance.
• Translate corporate excellence framework into practical process guidelines across supply chain, stores, and back-office.
• Lead preparation, implementation, and monitoring of ISO certifications (ISO 9001, ISO 27001, ISO 45001, and others as relevant).
• Coordinate internal and external ISO audits, track corrective actions, and ensure timely resolution.
• Provide subject matter expertise to business units on ISO requirements and best practices.
• Support digitization of governance processes via automation, analytics, and workflow systems.
• Partner with IT and business functions to ensure digitized processes comply with ISO and CP Axtra Excellence standards.
• Track process adherence and compliance metrics to identify gaps and improvements.
• Apply Lean Six Sigma, PDCA, and Kaizen methodologies to improve process efficiency.
• Build a culture of continuous improvement aligned with CP Axtra’s strategy and customer promise.
• Establish training programs on TQM, Lean Six Sigma, and ISO for managers and process owners.
• Partner with Operations, Merchandising, HR, Finance, and IT to ensure excellence in process governance.
• Serve as liaison with auditors, regulators, and external ISO bodies.
• Communicate progress on CP Excellence, process governance, and compliance to senior leaders.

Process Standards Manager

Project Manager

• Oversee throughput of IT projects and programs using portfolio, project, and organizational change management disciplines.
• Establish, implement, develop, and control best practices for IT project management to keep the IT portfolio on target.
• Define and document policies and processes of project lifecycles to deliver projects according to plan and within budget.
• Create formal methodologies for defining project key performance metrics and allocating resources.
• Implement new systems/products and processes to align with business requirements; communicate and coordinate with internal and external stakeholders.
• Manage (define, plan, monitor, and control) project milestones, project plans, deliverables, resources, budgets and stakeholder relationships.
• Identify and report risks and issues that might impact milestones, recommend resolutions, and manage stakeholder expectations.
• Provide consult/support to business for system delivery and coordinate with IT teams on change requests and defect resolution.
• Manage project budget and resource allocation.
• Facilitate definition of service levels and business requirements; interact regularly with business and senior management to improve delivery.
• Work cross-functionally to solve problems and implement changes.
• Follow a defined, agreed-upon project management methodology.
• Establish an agile integration project framework with communication plans, disciplined timelines, review processes, and risk management.
• Analyze financial, operational, and customer experience KPIs and drive business integration accordingly.
• Identify structural and process improvement opportunities and innovations enabled by integration.

Project Manager, PMO

Accountant

• Supervise and validate reconciliation of settlement reports from payment providers against internal records.
• Ensure accuracy and timeliness of reconciliation processes and escalate discrepancies for resolution.
• Lead coordination with store admin staff to resolve complex payment-related issues.
• Monitor and manage uncollected or mismatched transactions and implement corrective actions.
• Collaborate with cross-functional teams to optimize daily AR operations and improve process efficiency.
• Oversee preparation of reconciliations and supporting documentation for month-end closing.
• Ensure completeness and accuracy of AR-related entries in alignment with accounting standards.
• Support reporting and analysis for management review and decision-making.
• Manage reconciliation of Output VAT and ensure compliance with tax regulations and internal controls.
• Liaise with tax teams to address issues and support reviews.
• Provide guidance and mentorship to team members and assist Department Manager on strategic initiatives.
• Lead or contribute to ad-hoc projects and cross-functional assignments as required.

Assistant Manager - Accountant, Receivable

• Match settlement reports from payment providers against internal records.
• Coordinate with store admin staff to resolve customer’s payment-related issues.
• Monitor and follow up on uncollected or mismatched transactions.
• Communicate with cross-functional teams to ensure smooth daily operations.
• Issue invoices for other income, follow up on collections, and ensure complete and accurate recording.
• Assist in preparing reconciliations and supporting documentation for month-end closing (Accounts Receivable and Accounts Payable as assigned).
• Ensure timely and accurate recording of transactions, including expense allocations, accruals, and other adjustments.
• Reconcile input VAT transactions and verify/submit input tax invoices to the Tax team.
• Prepare and verify payment transactions; review and validate payment vouchers, advances, petty cash, and monthly transactions in the system.
• Review and verify supporting documents for seller onboarding and prepare master templates for creation in the accounting system.
• Provide ad-hoc support to the department manager and senior team members as needed.

Marketing

• Lead the development of Makro and Makro PRO’s commercial campaigns’ communication by crafting impactful customer-facing messages.
• Develop integrated content and creative assets with content and design teams.
• Drive channel strategy together with the media team, including hands-on media operation and optimization.
• Ensure all content and creative assets are rooted in customer insights and data, delivering relevance and engagement across digital and offline channels.
• Manage campaign timelines, budgets, and cross-functional collaboration under tight deadlines while maintaining high execution standards.
• Conduct customer research and leverage data to inform content, creative direction, and media channel strategy.
• Build and maintain strong relationships with internal stakeholders and external partners to deliver impactful campaigns.
• Measure, analyze, and report communication effectiveness, continuously optimizing for ROI and customer impact.
• Drive end-to-end integrated marketing communication from concept creation to media execution and performance tracking.

Department Manager, Marketing and Campaign Communication

Operations

• Provide strategic direction and leadership for the evolution and consistent application of the CP Axtra Club operating model.
• Analyze the effectiveness of current operational practices and identify opportunities for optimization and innovation.
• Develop and implement best practices and standardized operating procedures across all CP Axtra Store.
• Drive initiatives to streamline processes, reduce operational costs, and improve productivity within the clubs.
• Champion initiatives focused on improving the overall member experience within the CP Axtra Store environment.
• Analyze member feedback and operational data to identify pain points and opportunities for service enhancements.
• Work closely with Merchandising to ensure efficient flow of goods and effective in-store product presentation.
• Partner with IT to identify and implement technology solutions that enhance operational efficiency and member experience.
• Establish and maintain robust reporting mechanisms to track key operational metrics and the impact of improvement initiatives.
• Analyze data, identify trends, and provide regular reports and insights to senior leadership.
• Foster a culture of continuous improvement and innovation within the operations teams.
• Lead and support pilot programs and testing of new operational concepts and technologies.

Director, Store Operations

• Assist in the development and execution of category strategies aligned with overall business goals.
• Support assortment planning, SKU rationalization, and lifecycle management for non-food products such as household items, kitchenware, disposables, and other dry grocery non-food items.
• Coordinate with suppliers to negotiate pricing, promotions, and trading terms to maximize margin and availability.
• Assist in onboarding new vendors and maintaining strong supplier relationships.
• Work with the marketing and pricing team to plan effective promotional calendars and support execution of pricing strategies to ensure competitiveness while maintaining profitability.
• Analyze sales performance, stock levels, and market trends to identify opportunities and risks, provide actionable insights, and assist in preparation of regular performance reports and presentations.
• Collaborate with Supply Chain, Marketing, Operations, and Online/Omni teams to ensure consistent execution across all channels; support new product launches, seasonal campaigns, and category reviews.