Support Engineer

• Provide front-line technical advice and assistance to existing Kentik customers
• Own inbound customer support cases and see them through to resolution
• Correspond to customers within defined SLA’s in a timely, accurate, and efficient manner
• Troubleshoot and resolve highly technical issues, identify platform bugs, and handle new inbound customer feature requests
• Proactively work to escalate customer issues and collaborate on incidents
• Create and maintain technical documentation
• Participate in the on-call rotation
• Collaborate extensively with Customer Success Management, Platform Deployment, Network Intelligence Advisory, Product, and Engineering teams
• Work closely with Customer Experience teams, Account Executives, Solutions Engineers, and Product to ensure customers achieve maximum value from the Kentik platform

Technical Support Engineer

Healthcare Technical Support

Senior Technical Support Engineer

Support Operations Analyst

Technical Support Specialist

Technical Support Specialist