Kentik

Platform Deployment Engineer

Kentik

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $128,000 - $160,000 per year

Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCloudDNSFirewallsGoogle Cloud PlatformLinuxMySQLPerlPHPPostgresPythonRubyTCP/IPUnix

About the role

  • Own the technical onboarding and deployment experience for new Kentik customers
  • Collaborate directly with customers to scope and execute the technical implementation plan, ensuring a clear path to their First Desired Outcome
  • Lead the deployment and configuration of the Kentik platform, including Private Agent installation, test creation, and initial setup for new Kentik customers
  • Serve as the primary technical point of contact during the customer's onboarding phase, providing expert guidance and proactive support
  • Work closely with Solutions Engineers, Customer Success Managers, and Product and Engineering teams to ensure a smooth transition from pre-sales to post-sales
  • Identify and escalate technical challenges or product gaps that may impact a customer's successful onboarding
  • Facilitate seamless technical onboarding, configure the platform, deploy critical agents, and activate key initial use cases while building foundational customer relationships

Requirements

  • 5+ years experience in a customer-facing technical role focused on software implementation or onboarding
  • Customer-obsessed mindset with a passion for guiding customers to success
  • Strong written and verbal communication skills; must be able to articulate highly complex technical topics and ideas clearly, concisely, and effectively
  • Strong demonstrable experience with TCP/IP and Internet routing protocols (IPv4/v6, BGP, MPLS, ISIS, OSPF, HTTP, DNS, etc.)
  • Strong demonstrable experience with network monitoring suites (Netflow, J-Flow, sFlow, IPFIX, SNMP, etc.)
  • Demonstrable experience with Linux/UNIX systems administration
  • Demonstrable experience with popular network vendor CLI’s (Cisco, Juniper, Arista, etc.)
  • Working experience programming/scripting (Python, Bash, Ruby, PHP, Perl, etc.)
  • Working experience with APIs, maintaining RESTful code
  • Working experience in network and routing security (DDoS mitigation/scrubbing, Firewalls, Security Groups, NACLs, microsegmentation, RPKI)
  • Working experience in creating and analyzing traffic packet captures (tcpdump, Wireshark, etc.)
  • Experience with cloud hyperscalers like AWS, Microsoft Azure, GCP, or OCI
  • Experience with CDN architectures (Anycast, OTT, GSLB, etc.)
  • Experience with synthetic/network performance testing
  • Experience working with relational databases (PostgreSQL, MySQL, etc.)
  • Ability to travel up to 25% of the time