KENTECH

Operations

• Assign and balance caseloads across investigators and contractors
• Monitor workload progress and identify bottlenecks before deadlines are impacted
• Act as the escalation point for complex investigative issues
• Troubleshoot specialized report requirements such as multi-jurisdictional checks and credit ratios
• Review investigator reports for accuracy and compliance before delivery to clients
• Partner with account managers to resolve client questions or corrections
• Onboard and train new investigators and maintain SOPs and training resources
• Conduct quality reviews and provide constructive coaching and feedback
• Recommend and implement improvements to workflows, capacity planning, and documentation
• Support platform enhancement requests and scaling efforts

Operations Manager