KENTECH

Operations

• Own and run the weekly operating rhythm for delivery performance, including clear visibility into volume, capacity, deadlines, quality, and risks
• Drive accountability through action tracking, follow-ups, and continuous process improvement
• Identify bottlenecks, redesign workflows, and reduce friction across the investigation lifecycle
• Build and maintain staffing and capacity models tied to volume, throughput, and deadlines
• Partner with finance to understand unit economics and protect margin as volume increases
• Improve workflows using tools we already use (Google Workspace, dashboards, case systems)
• Assess current capacity and forecast throughput against deadlines

Senior Operations Manager – Scalability and Delivery

Analyst

• Conduct impartial, fact-based pre-employment investigations in accordance with internal standards and client requirements
• Review municipal and government applications and supporting documents, identifying key issues, red flags, and gaps
• Detect discrepancies across records and documentation, then build a clear plan to resolve them through research and outreach
• Perform criminal and civil record checks using public records tools and research methods
• Manage multiple cases at once, maintaining consistent workflow and meeting deadlines without repeated follow up
• Complete advanced internet research using multiple sources, validating identity and data accuracy
• Make outbound calls to references, agencies, employers, schools, and other contacts to obtain time-sensitive information
• Draft and finalize investigative summaries and reports with strong grammar, structure, and clarity
• Maintain proactive communication with leads and internal partners, escalating issues early when needed
• Contribute to process improvements by sharing patterns, recurring issues, and practical recommendations

Senior Operations Manager – Scalability and Delivery

Investigative Analyst