Kennametal

Customer Service Representative – Manufacturing

Kennametal

full-time

Posted on:

Location Type: Hybrid

Location: Traverse City • Missouri • United States

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Job Level

Junior

About the role

  • Provide front line support for customer order entry, order expedites, quoting, returns, price/availability, manage special promotions, billing inquiries/issues, service requests, suggestions & complaints.
  • Provide new and existing customers with the best possible service in relation to billing inquiries, service requests, and directs customer to resolution of issue.
  • Resolves customer inquiries and complaints fairly & effectively & provides timely responses to customer inquiries via fax, phone, email, etc. and maintaining metrics goals.
  • Resolves more complex complaints escalated by customer/sales force.
  • Setup Customer Accounts (CRM and SAP), this includes working with other segments to make sure we are setup for reporting and function related to customer needs.
  • Examine documents (PO, drawings, specifications, etc.) working closely various departs to enter material is flowing through processes.
  • Enter orders in SAP, attached documents and send acknowledgments
  • Respond to customer requests via phone or email
  • Maintain customer web-based interfaces i.e., portals (order retrieval, acknowledgments, uploading invoices, create ASNs and labels)
  • Maintain scheduling agreements &/or Qty contracts
  • Work with accounting to resolve receivable issues
  • Entry and track of customer complaints
  • Overall Support for Sales &/or Plant Stocking Agreements, subject to certain facilities
  • Consignment Agreements, subject to certain facilities
  • KANBAN

Requirements

  • HS Diploma required and 4 yr secondary degree preferred
  • 1-3 years of relevant work experience required
  • Excellent Customer Service focus and ability to remain productive under pressure.
  • Strong computer skills; Microsoft Suite of products.
  • Strong written and oral communication skills.
  • SAP experience preferred.
  • Driver’s License necessary due to potential travel to customer site.
  • Legal authorization to work in the US
Benefits
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order entryorder managementcustomer account setupdocument examinationorder trackingcomplaint resolutionbilling inquiriesservice requestsKANBANSAP
Soft Skills
customer serviceproblem-solvingcommunicationtime managementability to work under pressure
Certifications
HS Diploma4 yr secondary degree