Kenco Group

Application Support Analyst I

Kenco Group

full-time

Posted on:

Location Type: Remote

Location: Tennessee • United States

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Tech Stack

SQL

About the role

  • Provide customer support to assist users in the resolution of questions that may arise.
  • Troubleshoots problems the users are having and develops technical solutions for users, technicians and customers.
  • Refers cases to the application developers when their help is needed to resolve problems.
  • Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
  • Learn and support Kenco developed software solutions.
  • Acts as a technical resource in assisting users to resolve problems with Kenco developed systems.
  • Maintain a log of calls to the Applications Help Desk and remedial action taken.
  • Read technical manuals, confer with users and conduct diagnostics to investigate and resolve problems and to provide technical assistance and support.
  • Train users in the proper use of specific software.
  • Making recommendations on areas of process improvement.
  • Resolve problems via phone or remote control software in a help desk environment.

Requirements

  • Associates Degree in IT or equivalent help desk experience
  • Familiarity with working in a warehouse using WMS systems is preferred but not essential.
  • AS/400 experience is strongly preferred
  • Relational database experience
  • SQL query writing experience
  • Data analysis
Benefits
  • Medical insurance including HSA, HRA and FSA accounts
  • Supplemental insurance including critical illness, hospital indemnity, accidental injury
  • Dental Insurance
  • Vision Insurance
  • Basic Life and Supplemental Life
  • Short Term and Long Term Disability
  • Paid Parental Leave
  • 401(k)
  • Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
  • Employer Paid Holidays- 10 days
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingtechnical solutionsSQLdata analysisrelational databasesAS/400WMS systemsremote control softwaretechnical assistanceprocess improvement
Soft Skills
customer supportcommunicationproblem-solvingtrainingdiagnosticsrecommendationscollaborationescalationlog maintenanceuser assistance
Certifications
Associates Degree in IThelp desk experience