Kenco Group

Customer Support

• Provide Tier 2 technical support for RF hardware, rugged mobility devices, and barcode printers, including advanced troubleshooting and resolution of escalated incidents.
• Serve as the primary administrator for SOTI Mobile Device Management (MDM), including device enrollment, configuration, policy management, software updates, and compliance monitoring.
• Manage configuration standards, imaging, and deployment processes for RF devices and barcode printers.
• Coordinate repair, replacement, and lifecycle management activities for RF hardware and barcode printing equipment.
• Execute approved hardware orders for RF devices and barcode printers, including order placement, status tracking, receipt validation, and issue resolution, in coordination with the IT Provisioning Manager.
• Maintain accurate inventory records, asset tracking, and lifecycle documentation in coordination with IT Asset Management.
• Validate returned and replacement RF devices for redeployment readiness or retirement, ensuring accurate lifecycle status updates in asset management systems.
• Support device deployments, site launches, expansions, and refresh initiatives in coordination with Operations and IT teams.
• Coordinate RF device firmware and configuration changes, including testing, controlled rollout, and issue remediation, to minimize operational disruption.
• Support investigation of RF performance issues in warehouse environments by partnering with network and operations teams to differentiate device‑related versus infrastructure‑related causes.
• Develop and maintain technical documentation, standard operating procedures, and support playbooks related to RF hardware, barcode printers, and SOTI administration.
• Ensure RF hardware and barcode printing solutions comply with security standards, operational requirements, and IT policies.
• Perform other related duties as assigned by management.

RF Hardware Support Specialist

Accountant

• Responsible for coordinating monthly close process for multiple locations/departments and multiple site/department accounting personnel
• Oversees accounting operations or complex segments of the accounting function based on specific LLC
• Review financial data for completeness, accuracy, and compliance
• Preparation of complex customer invoices in accordance with customer contracts
• Reconcile general ledger activity to customer billing for more complex accounts
• General ledger balance sheet reconciliations utilizing Blackline Accounting software
• Responsible for monitoring and managing all aspects of the general ledger
• Prepare and key journal entries
• Coordinates the preparation of operating budgets by working with the Controller, General Manager, and Vice President
• Communicates with site accounting personnel and Vice Presidents on a regular basis
• Responsible for monthly analytics of site information
• Monitors and assists site/department personnel with usage of financials systems and processes
• Manages site accounting personnel and/or Accountants within the Finance department
• Provide support as a resource to Accounting Assistant I & II and Accountant I & II when troubleshooting work
• May provide training or coaching on processes to Accounting Assistant I & II and Accountant I & II
• Provide backup support to Accounting Manager and other team members as needed
• Coordinates accounting matters with other departments

RF Hardware Support Specialist

Senior Accountant