Keller Executive Search International

General Manager – Luxury Boutique Resort

Keller Executive Search International

full-time

Posted on:

Location Type: Hybrid

Location: Fire Island Pines • New York • United States

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Salary

💰 $100,000 - $130,000 per year

About the role

  • Oversee all day-to-day operations across multiple departments including Housekeeping, Food & Beverage, Recreation, Maintenance, and Nightlife venues
  • Maintain exceptional service standards that exceed luxury hospitality benchmarks
  • Conduct regular property inspections to ensure cleanliness, ambiance, and operational excellence
  • Manage the development of new hotel construction and renovation projects on the property
  • Champion a culture of personalized, memorable service for every guest
  • Curate and oversee seasonal programming including pool parties, live entertainment, and special events
  • Proactively manage guest feedback to maintain outstanding reviews and drive repeat business
  • Create unique experiences that showcase the destination's vibrant culture and community
  • Develop and execute seasonal budgets, forecasts, and pricing strategies
  • Manage high-volume operational costs to ensure alignment with financial targets
  • Identify and capitalize on revenue growth opportunities through events, packages, and partnerships
  • Lead, recruit, train, and mentor a diverse team of department heads and seasonal staff (approximately 60-70 employees during high season)
  • Foster a collaborative, inclusive work environment focused on excellence and guest service
  • Set clear performance standards and conduct regular evaluations
  • Build and maintain a strong executive team of approximately 4 leaders
  • Collaborate with marketing teams to promote the property across digital and luxury hospitality networks
  • Build relationships with tourism partners, corporate clients, and event organizers
  • Host influencers, media, and VIP guests to showcase the property's unique offerings
  • Ensure full compliance with New York State labor laws, health and safety regulations, and hospitality standards
  • Understand and manage J-1 visa and H-2B visa programs for seasonal staffing
  • Implement emergency protocols and maintain property security

Requirements

  • Extensive proven experience as a General Manager or Resort Manager in a luxury hotel or multi-outlet hospitality environment.
  • Strong leadership and organizational skills managing multi-outlet operations (hotel, restaurants, nightlife venues)
  • Demonstrated ability to thrive in a fast-paced environment while maintaining exceptionally high service standards
  • Financial acumen with experience managing budgets, forecasts, and high-volume seasonal operations
  • Excellent interpersonal and communication skills with a commitment to inclusivity and cultural sensitivity
  • Strong problem-solving abilities and strategic thinking
  • Willingness to live on-site during the season (approximately March–October) and work extended hours to ensure operational success
  • Flexibility to support other resort locations during the off-season (November–February)
  • Legal authorization to work in the United States
  • **Preferred Qualifications**
  • Bachelor's degree in Hospitality Management, Business Administration, or related field (equivalent experience considered)
  • Spanish language proficiency (strongly preferred)
  • Understanding of New York State labor laws and regulations
  • Experience with J-1 and H-2B visa programs
  • Familiarity with ADP Workforce, Microsoft Office Suite, and MICROS or other POS systems
Benefits
  • 401(k) retirement plan (available after 1 year of service)
  • Four (4) weeks of paid vacation during the off-season, recognizing the significant time commitment during peak periods
  • $100 monthly stipend for cellphone/wifi
  • Housing accommodations provided on Fire Island during the season
  • Potential for career growth within an expanding global hospitality group
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
budget managementforecastinghigh-volume operationsevent planningproperty inspectionsstaff trainingstrategic thinkingproblem-solvinghospitality standardsseasonal programming
Soft Skills
leadershiporganizational skillsinterpersonal skillscommunication skillscultural sensitivityflexibilitycollaborationinclusivityguest serviceperformance evaluation
Certifications
Bachelor's degree in Hospitality ManagementBachelor's degree in Business AdministrationJ-1 visa program knowledgeH-2B visa program knowledge