Luxury Boutique Hotel General Manager
Keller Executive Search International
full-time
Posted on:
Location Type: Hybrid
Location: Fire Island Pines • New York • United States
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Salary
💰 $100,000 - $130,000 per year
About the role
- Conduct routine property walk-throughs to uphold cleanliness, atmosphere, and operational standards
- Lead day-to-day operations across departments including Housekeeping, Food & Beverage, Recreation, Maintenance, and Nightlife venues
- Drive service delivery that consistently surpasses luxury hospitality expectations
- Oversee new construction and renovation initiatives across the property
- Design and manage seasonal activations including pool parties, live entertainment, and special events
- Champion a service culture centered on personalized, memorable guest experiences
- Create distinctive experiences that reflect and celebrate the destination’s culture and community
- Proactively address guest feedback to protect strong reviews and encourage repeat visitation
- Identify and pursue revenue growth opportunities through events, packages, and partnerships
- Build and implement seasonal budgets, forecasts, and pricing approaches
- Control high-volume operating costs to ensure performance aligns with financial objectives
- Establish performance expectations and lead ongoing evaluations
- Build and sustain a strong executive team of approximately four leaders
- Recruit, lead, coach, and develop a diverse group of department heads and seasonal team members (approximately 60–70 employees during peak season)
- Foster an inclusive, collaborative workplace focused on service excellence and guest satisfaction
- Host influencers, media, and VIP guests to highlight the property’s standout offerings
- Develop relationships with tourism partners, corporate clients, and event organizers
- Partner with marketing teams to elevate the resort across digital channels and luxury hospitality networks
- Implement emergency procedures and oversee property security standards
- Ensure adherence to New York State labor laws, health and safety requirements, and hospitality regulations
- Administer and manage J-1 and H-2B visa programs for seasonal staffing
Requirements
- Legal authorization to work in the United States
- Excellent interpersonal and communication skills, with a strong commitment to inclusivity and cultural awareness
- Extensive, demonstrated experience as a General Manager or Resort Manager within a luxury hotel or multi-outlet hospitality setting
- Financial strength, including hands-on experience managing budgets, forecasts, and high-volume seasonal operations
- Proven ability to succeed in a fast-moving environment while maintaining exceptional service standards
- Strong leadership and organizational capability across multi-outlet operations (hotel, restaurants, nightlife venues)
- Willingness to live on-site during the season (approximately March–October) and work extended hours to ensure operational success
- Strong analytical problem-solving skills and a strategic mindset
- Flexibility to assist other resort locations during the off-season (November–February)
Benefits
- 401(k) retirement plan (available after 1 year of service)
- Four (4) weeks of paid vacation during the off-season, recognizing the significant time commitment during peak periods
- $100 monthly stipend for cellphone/wifi
- Housing accommodations provided on Fire Island during the season
- Potential for career growth within an expanding global hospitality group
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
budget managementforecastingevent planningproperty managementoperational standardsservice deliveryguest experience designstaff recruitmentperformance evaluationemergency procedures
Soft Skills
interpersonal skillscommunication skillsleadershiporganizational capabilityproblem-solvingcultural awarenessinclusivitycollaborationflexibilitycommitment to service excellence