Customer Support Representative
Keep Technologies
full-time
Posted on:
Location Type: Remote
Location: Colombia
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Job Level
About the role
- Respond to customer inquiries primarily through tickets and emails, with occasional phone calls
- Review account data, transactions, and system behavior to provide accurate responses
- Deliver responses that are structured, calm, and human, especially in stressful situations
- Know when an issue can be resolved and when escalation is necessary
- Handle emotionally charged interactions professionally and guide customers toward realistic outcomes
- Work with internal partners to resolve edge cases and improve processes
- Identify recurring issues and provide constructive feedback to improve operations
Requirements
- You have at least 1–2 years of experience in customer support or a similar customer-facing role
- You’re comfortable working in an environment where products and processes evolve over time
- You communicate clearly and confidently, both in writing and on calls
- You enjoy problem-solving and investigation
- You’re comfortable handling ambiguity and know when to move forward independently
- You take ownership of your work and care about accuracy, customer trust, and doing things the right way
- You’re detail-oriented and thoughtful when working with financial information
- You’re open to learning and feedback and approach growth with curiosity
Benefits
- Commitment to Diversity and Inclusion
- Equal employment opportunities (EEO) to all employees and applicants
- Support, training, and mentorship provided
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communicationproblem-solvinginvestigationownershipattention to detailcuriosityemotional intelligencestress managementfeedback receptivenessadaptability