Keep Technologies

Executive Assistant

• Own and manage the CTO's inbox - triage, respond to routine items, flag urgent issues, and ensure nothing falls through the cracks
• Follow up with third parties, vendors, and stakeholders
• Route tasks and requests to appropriate team members
• Handle sensitive and confidential communications with discretion
• Master calendar management - schedule, reschedule, optimize, and manage conflicts seamlessly
• Coordinate meetings across multiple time zones with internal and external stakeholders
• Prepare meeting agendas, materials, and follow-ups
• Assist with all-hands meeting logistics and coordination
• Book and manage all travel arrangements - flights, hotels, ground transportation, itineraries
• Create detailed travel plans and handle last-minute changes seamlessly
• Coordinate logistics for company events and offsites
• Process payments, expense reports, and administrative paperwork
• Manage contract logistics and route legal documents appropriately
• Support personal tasks and errands as needed (forms, problem-solving, local coordination)
• Use company virtual card for authorized expenses only

Executive/Personal Assistant

• Own and manage the CTO's inbox - triage, respond to routine items, flag urgent issues, and ensure nothing falls through the cracks
• Follow up with third parties, vendors, and stakeholders
• Route tasks and requests to appropriate team members
• Handle sensitive and confidential communications with discretion
• Master calendar management - schedule, reschedule, optimize, and manage conflicts seamlessly
• Coordinate meetings across multiple time zones with internal and external stakeholders (primarily US-based)
• Prepare meeting agendas, materials, and follow-ups
• Assist with all-hands meeting logistics and coordination
• Book and manage all travel arrangements - flights, hotels, ground transportation, itineraries
• Create detailed travel plans and handle last-minute changes seamlessly
• Coordinate logistics for company events and offsites
• Process payments, expense reports, and administrative paperwork
• Manage contract logistics and route legal documents appropriately
• Support personal tasks remotely (forms, coordinating services, problem-solving)
• Use company virtual card for authorized expenses

Customer Support

• Respond to customer inquiries primarily through tickets and emails, with occasional phone calls
• Review account data, transactions, and system behavior to provide accurate responses
• Deliver responses that are structured, calm, and human, especially in stressful situations
• Know when an issue can be resolved and when escalation is necessary
• Handle emotionally charged interactions professionally and guide customers toward realistic outcomes
• Work with internal partners to resolve edge cases and improve processes
• Identify recurring issues and provide constructive feedback to improve operations

Executive/Personal Assistant

Executive/Personal Assistant

Customer Support Representative