Partner Services Representative
KEEN
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $23 - $24 per hour
About the role
- Responds to incoming calls regarding orders, order changes, return authorizations & warranties, and product information and availability.
- Responds to general questions and resolves a diverse range of issues involving pricing, product usage and care, product availability, inventory, transportation, and product delivery.
- Provides courteous and professional service to internal and external customers.
- Manages assigned accounts by ensuring orders are entered accurately and confirmed to the customer in a timely manner.
- Makes decisions and takes calculated risks to meet partner expectations consistent with company goals and policies.
- Audits open orders and provide timely responses to resolve discrepancies.
- Builds and maintains strong relationships with Partners and Sales representatives in the assigned territory and manages any issues that may arise.
- Acts as a liaison between partners, sales, and other departments as required to meet account goals and directives.
Requirements
- High School Diploma or GED Required
- Bachelor's Degree Preferred
- Two (2) years experience in a customer service or similar role is required.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecommunicationproblem solvingrelationship buildingdecision makingrisk managementauditingtime management
Certifications
High School DiplomaGEDBachelor's Degree