KEEN

Sales

• Designs and delivers on long range strategic growth plans by business and season that achieve pure play revenue, operating income and overall performance for North America.
• Plays key leadership role in collaborations with Merchandising teams to deliver product assortments across categories that meet pure play sales objectives for key launches, seasons targets and site-specific promotions.
• Accountable for Sales team inputs and insights for the monthly/seasonal forecasting process. Ensures direct reports are accurately forecasting/planning account needs and opportunities given marketing support and planned investments, current inventory levels, industry trends, competitive dynamics, and current sell through trends.
• Must have intimately knowledge and understanding of the data analytics, marketing investments and program effectiveness, and inventory status of all products across all pure play accounts. Pulls insights from account feedback, industry/category trends, product sales data, and marketing campaign statistics and results. If Sales, Planning, and I&E (marketing) Pure Play team is not aligned, this role is responsible for raising this to the General Manager and in all key meetings within the monthly forecasting process for final decision.
• Optimizes product mix to improve profitability and meet pure play revenue targets.
• Oversees the development of and provides direct supervision to the North American account management team across Canada, the United States and any future expansions. Provides guidance and indirect supervision to the Inventory Sales Planning team.
• Drives the Pure Play seller strategy and process improvements leveraging brand values in collaboration with the Market Place and Pure Play team, Sales, Legal, and other key stakeholders.
• Assesses the North American pure play landscape and utilize performance data and insights to prioritize expansion opportunities that optimize and accelerate growth.
• Leverages data to aligning pre-season bookings with annual and long-range plans, meet monthly product shipping goals, and manage profit and loss.
• Identifies opportunities to maximize pure play business growth, manage cost and increase brand awareness.
• Determines long range planning strategy with Global Marketplace team to align with Corporate initiatives.

Senior Director of Sales, Pure Play

Affiliate Manager

• Responds to incoming calls regarding orders, order changes, return authorizations & warranties, and product information and availability.
• Responds to general questions and resolves a diverse range of issues involving pricing, product usage and care, product availability, inventory, transportation, and product delivery.
• Provides courteous and professional service to internal and external customers.
• Manages assigned accounts by ensuring orders are entered accurately and confirmed to the customer in a timely manner.
• Makes decisions and takes calculated risks to meet partner expectations consistent with company goals and policies.
• Audits open orders and provide timely responses to resolve discrepancies.
• Builds and maintains strong relationships with Partners and Sales representatives in the assigned territory and manages any issues that may arise.
• Acts as a liaison between partners, sales, and other departments as required to meet account goals and directives.

Partner Services Representative

Account Manager

• Achieves and exceeds sales and profitability targets, aligning with business and seasonal account plans to support the sales portfolio.
• Leverage existing account relationships to increase distribution and grow penetration within existing accounts.
• Advances sales approach and solutions, ensuring alignment with product strategies and the overarching brand vision.
• Evaluates defined territory market landscape, identifying and recommending growth opportunities.
• Delivers comprehensive business updates and reports, encompassing sell-in and sell-through performance, competitive analysis, product demand and availability, and market share insights to leadership and stakeholders.
• Drives sales process and continuous improvement initiatives in line with brand values consistently achieving and surpassing revenue goals.
• Collaborates closely with internal marketing and merchandising teams to develop and execute sell-through and activation strategies, ensuring programs are effectively implemented and products align with Specialty Sales Targets.

Senior Director of Sales, Pure Play

Partner Services Representative

Territory Manager – East