KCH Transportation

Analyst

• Serve as the primary operator and subject matter expert for KCH's automated pricing platform, including third party tools and any successor systems
• Build, manage, and continuously optimize shipper profiles within the automated quoting system, including markup curves, lane rules, and profile segmentation logic
• Monitor automated quote activity on an ongoing basis, identifying anomalies, margin outliers, and escalation triggers before they become problems
• Own the escalation threshold framework — ensuring loads that exceed margin risk, service risk, or rate volatility thresholds are surfaced and handled appropriately
• Partner with Operations to support end-to-end automation of the quote, accept, build, and cover workflow
• Maintain complete documentation of all active shipper profiles, rule sets, and automation logic to ensure governance, auditability, and continuity
• Build and maintain performance dashboards tracking automated quoting activity, win rates, margin per load, and load conversion across machine freight channels
• Deliver regular reporting cadences (weekly and monthly) on machine freight performance to the Director of Pricing & Market Intelligence and senior leadership
• Identify trends in automated quote performance and translate findings into specific, actionable adjustments to profiles or logic
• Track and report on escalation frequency, automation failure points, and margin leakage within the machine freight channel
• Actively test and iterate on profile configurations to improve win rate, margin capture, and automation coverage over time
• Contribute to the pricing flywheel by feeding machine freight performance data back into pricing models and automation logic
• Stay current on market rate trends and carrier behavior to ensure automated pricing logic remains competitive and responsive to market conditions
• Identify opportunities to expand machine freight coverage to new shippers, lanes, or load types

Senior Analyst, Pricing & Automation

Operations

• Source and secure carrier capacity using load boards, TMS platforms, and carrier networks
• Build and maintain strong relationships with trucking companies, owner-operators, and freight carriers
• Track and trace shipments from tender through final delivery
• Communicate proactively with carriers and internal sales and account management teams
• Resolve service issues including delays, breakdowns, and delivery exceptions
• Ensure carrier compliance (insurance, safety ratings, onboarding documentation)
• Analyze carrier performance metrics to improve service levels and carrier partnerships

Senior Analyst, Pricing & Automation

Carrier Operations Representative