Carrier Operations Representative

KCH Transportation

Carrier Operations Representative sourcing and managing carrier operations for KCH Transportation. Collaborating with trucking partners for on-time delivery in a fast-paced logistics environment.

Posted 4/12/2026full-timeChattanooga • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Source and secure carrier capacity using load boards, TMS platforms, and carrier networks
Build and maintain strong relationships with trucking companies, owner-operators, and freight carriers
Track and trace shipments from tender through final delivery
Communicate proactively with carriers and internal sales and account management teams
Resolve service issues including delays, breakdowns, and delivery exceptions
Ensure carrier compliance (insurance, safety ratings, onboarding documentation)
Analyze carrier performance metrics to improve service levels and carrier partnerships

Requirements

What you’ll need

High School Diploma or GED required (Associate Degree preferred)
Experience in logistics, transportation, carrier sales, dispatch, freight brokerage, or customer service preferred
Knowledge of truckload (TL), LTL, and freight operations is a plus

Benefits

Comp & perks

Medical, dental, and vision insurance options
401(k) with company match to support your long-term goals
PTO & Holidays!
Collaborative, Onsite Team Environment: Work alongside experienced logistics professionals in a fast-paced, supportive office where teamwork and accountability matter

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

carrier capacity sourcingload boardsTMS platformsshipment trackingperformance metrics analysisservice issue resolutioncompliance management

Soft Skills

relationship buildingproactive communicationproblem solving

Certifications

High School DiplomaGEDAssociate Degree